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Konami Customer FAQ

Top Answers & How-to Guides

What is Konami's Phone Number?

The question we are asked most often is about how to talk to Konami customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Konami Password?

Users can rest their Konami password by following the forgot password link and the onscreen prompt. Choose a strong password that protects...

Are there any subscription plans or VIP memberships available on Konami?

No, there are currently no subscription plans or VIP memberships available on Konami. All of our games and services can be accessed...
Ask any question you have about Konami customer service, get an answer now.

Recent Konami Customer Questions

How can I recover my account if it is not linked?

To recover an unlinked Konami account, we generally advise attaching it to another service like Google, Game Center, or Konami ID. But if it hasn't been linked previously, recovering it could be problematic. It's important to try and remember any identification details like username or e-mail associated with the account. However, without being linked to an external service, Konami may not be able to recover the account. We highly recommend linking your account information to prevent such issues in the future.
Asked Apr 5, 2024 5:17 AM

How to get the verification code from my Konami I'd if i have lost the access of my gmail account?

We're sorry but if you have lost access to your Gmail account which is tied to your Konami ID, it becomes quite difficult. Google has a specific protocol in place to help you recover your account which you can use to regain access. Unfortunately, Konami cannot send the verification code to an alternative email or phone number. The email address used when setting up the Konami ID is essential for security purposes. We recommend taking steps to recover your Gmail account to retrieve your Konami verification code.
Asked Mar 31, 2024 8:07 PM

How can I update/ change my Konami I'd without a verification code?

To update or change your Konami ID, you generally need a verification code for security reasons. This is to ensure the protection of your account and personal information. If you've lost or didn't receive your verification code, we'd recommend initiating an account recovery process. However, without a verification code, updates or changes cannot be readily made to your Konami ID. It's critical to have your verification code to make any changes ensuring the safety of your account details.
Asked Mar 31, 2024 7:55 PM

My account has been stolen and I need help

We're sorry to hear about your situation. First, make sure you've followed all safety protocols: change your email password, as the person might still have access. Konami suggests you take immediate action. Go to the Konami customer support page and report this incident in the 'Inquiries' section. Make sure to provide them with as much information as possible. After receiving your request, Konami aims to respond as quickly as they can and will work on resolving the issue. It's crucial not to give out personal information to anyone you can't verify as a credible source in the future.
Asked Mar 30, 2024 1:50 PM

عندما ادخل معرف كونامي يقول ليس لديك بيانات

في حالة عدم العثور على بيانات لمعرف Konami الخاص بك، قد يكون السبب ربما إدخال المعرف بشكل خاطئ. يجب عليك التأكد من أن المعرف المدخل هو صحيح. تذكر ، المعرفات حساسة للحالة ، لذا تأكد من كتابة أي حروف كبيرة أو صغيرة صحيحة. إذا كنت متأكدًا من أن البيانات الذي قمت بإدخالها صحيحة وما زلت تواجه المشكلة، فربما قد تكون بحاجة للاتصال بدعم Konami للحصول على مساعدة.
Asked Mar 4, 2024 6:13 PM

Help me with my Konami customer service issue

Account Management

How Do I Reset My Konami Password?

Users can rest their Konami password by following the forgot password link and the onscreen prompt. Choose a strong password that protects...

Game Progress Transfer

Can I transfer my game progress to a new device?

Yes, you can transfer your game progress to a new device. Konami provides a feature that allows players to seamlessly transfer their...

Payment Methods

What payment methods are accepted on Konami?

Konami accepts various payment methods to ensure convenience and accessibility for users. We strive to offer flexible options for purchasing...

Age Restrictions

Are there any age restrictions to use Konami services?

Yes, there are age restrictions to use Konami services. Konami aims to adhere to relevant laws and regulations, as well as protect...

Offline Play

Can I play Konami games offline?

Yes, you can play Konami games offline. Most Konami games are designed to be played offline, allowing players to enjoy their gaming...

System Requirements

What are the system requirements to run Konami games on PC?

The system requirements to run Konami games on PC depend on the specific game being played. However, in general, the minimum requirements...

Membership and Subscriptions

Are there any subscription plans or VIP memberships available on Konami?

No, there are currently no subscription plans or VIP memberships available on Konami. All of our games and services can be accessed...
We look to the Konami issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Konami issues reported to GetHuman
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