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Kmart Customer FAQ

Top Answers & How-to Guides

What is Kmart's Phone Number?

The question we are asked most often is about how to talk to Kmart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Password for Kmart.com?

Online shopping can be fun sometimes but it's a bit of a hassle when you forget your password. Who remembers everything all the time,...

What is Kmart's price match policy?

Kmart's price match policy ensures customers get the best value for their purchase. If you find an identical item priced lower at a...
Ask any question you have about Kmart customer service, get an answer now.

Recent Kmart Customer Questions

I have ordered a digital gift card in error and would like to cancel it

While we strive to accommodate such requests, once a digital gift card has been issued, it is typically non-refundable and cannot be cancelled. This is largely due to the card's value being readily available upon purchase. If you have further concerns or exceptional circumstances, we suggest reaching out to the Kmart customer service team directly to discuss your situation. They may be able to provide alternative solutions, depending on specific circumstances. Please note that their ability to assist may be limited given the nature of digital gift card sales.
Asked Mar 8, 2024 12:51 AM

Help me with my Kmart customer service issue

Account Management

How Do I Reset My Password for Kmart.com?

Online shopping can be fun sometimes but it's a bit of a hassle when you forget your password. Who remembers everything all the time,...

Order Tracking

How can I track my order?

To track your order from Kmart, you can do so by logging into your account on the website and going to the "My Orders" section. From...

Order Management

How do I cancel my order?

To cancel your order with Kmart, you can do so by logging into your account online and accessing your order history. From there, you...

Return Policy

What is Kmart's return policy?

Kmart's return policy offers customers flexibility and convenience. For most merchandise, excluding special categories, Kmart accepts...

Can I return an item without a receipt?

Yes, Kmart allows returns without a receipt, but the customer should be aware of certain conditions. Without a receipt, the customer...

Payment Methods

What payment methods does Kmart accept?

Kmart offers customers a variety of payment methods to choose from. We aim to be convenient and flexible, ensuring an easy shopping...

Coupons and Discounts

Can I use coupons when shopping online?

Yes, you can use coupons when shopping online at Kmart. Applying coupons is a convenient way to save money and get discounts on your...

Shipping and Delivery

How long does it take for an online order to be delivered?

At Kmart, the delivery time for online orders can vary depending on various factors. Generally, we strive to ensure that your order...

Do you offer free shipping?

Yes, we offer free shipping on eligible orders. Kmart provides free shipping on select items and orders that meet the minimum requirement....

Rewards Program

What are the benefits of joining the Shop Your Way program?

By joining the Shop Your Way program, you unlock a plethora of benefits that enhance your shopping experience at Kmart. Firstly, as...

Price Match Policy

What is Kmart's price match policy?

Kmart's price match policy ensures customers get the best value for their purchase. If you find an identical item priced lower at a...
We look to the Kmart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kmart issues reported to GetHuman
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