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JTV.com Customer FAQ

Top Answers & How-to Guides

What is JTV.com's Phone Number?

The question we are asked most often is about how to talk to JTV.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is international shipping available on JTV.com?

Yes, JTV.com offers international shipping to select countries. However, the availability of international shipping may vary depending...
Ask any question you have about JTV.com customer service, get an answer now.

Recent JTV.com Customer Questions

Can you repla e a lost stone?. I bought the ring there but did not insure since it was a gift

We're sorry to hear about your lost stone. Generally, we recommend getting the stone replaced locally because it can be a more immediate and potentially less costly option. However, please remember it's important to select a trusted jeweler who will be able to match and set a new stone accurately. We do not directly offer stone replacements on JTV.com. Alternatively, if your purchase was recent and falls within our return period, you may consider returning it for a refund or exchange. Please check our return policy for details.
Asked May 25, 2024 1:18 PM

I'm looking for all my previous orders. Trying to find a ring that I ordered a while back.

We certainly understand the importance of tracking down previous orders. On JTV.com, you can easily view your order history by logging into your account. After you've signed in, go to the "My Account" section and click on "Order History". This will display all your previous orders, along with details of each, including the items you've purchased. Remember, you must be logged into the account that was used to make the purchase in order to see the orders.
Asked Feb 18, 2024 4:28 PM

Help me with my JTV.com customer service issue

About JTV.com

What is JTV.com?

JTV.com is a leading online retailer specializing in jewelry and gemstones. As an e-commerce website, JTV.com offers a vast selection...

Payment Methods

What payment methods are accepted on JTV.com?

JTV.com accepts various payment methods to offer customers convenience and flexibility. We currently accept major credit cards, such...

Order Tracking

Can I track my order on JTV.com?

Yes, you can track your order on JTV.com. Once your order has been shipped, you will receive an email notification with a tracking...

Return Policy

What is the return policy for JTV.com?

The return policy for JTV.com is customer-friendly and hassle-free. We offer a 30-day money-back guarantee on all purchases, allowing...

Shipping Policy

What is JTV.com's shipping policy?

JTV.com offers various shipping options to ensure a convenient shopping experience. Orders are typically processed and shipped within...

Promotions and Discounts

Are there any promotions or discounts available on JTV.com?

Yes, JTV.com offers various promotions and discounts throughout the year. We have ongoing sales and deals on a wide range of jewelry...

Order History

Can I view my order history on JTV.com?

Yes, you can view your order history on JTV.com. To access your order history, simply log into your JTV.com account and click on the...

Gift Wrapping

Is it possible to gift wrap my order on JTV.com?

Yes, it is possible to gift wrap your order on JTV.com. We offer a convenient gift wrap service for an additional fee during the checkout...

International Shipping

Is international shipping available on JTV.com?

Yes, JTV.com offers international shipping to select countries. However, the availability of international shipping may vary depending...
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