What Do I Do If My J. Crew Gift Card Balance Won't Load?
If you the balance of your J. Crew gift card won't display properly on the gift card balance checker, there are a few things you can try to fix the problem. The fixes are different depending on whether the balance checker can't find your gift card, whether it doesn't work at all, or whether the balance displays as $0 when there should be money on the card.
If you attempted to check your J. Crew gift card balance but couldn't get the balance to load correctly, you need to find out what the problem is and fix it before you can use the card. This article will show you how to do that.
What to Do If J. Crew Can't Find Your Gift Card
If the J. Crew gift card balance checking tool can't find your gift card, you may have entered either the gift card number or PIN incorrectly. Check the numbers to make sure you're entering to right ones. They are printed on the front and back of physical gift cards. You can find them in the shipping email of e-gift cards.
What to Do if the J. Crew Balance Checking Tool Doesn't Work at All
If the J. Crew balance checking tool doesn't work at all, make sure your computer hasn't lost its internet connection. If the connection is good, the problem is probably on J. Crew's end. Just wait a little while and try again. Give J. Crew's tech department a chance to fixed it. If the problem isn't fixed after you feel you have waited long enough, contact a J. Crew customer service representative to report the problem.
What to Do if the Card Balance Is Zero
If you know there is money on the card but the balance checking tool shows a $0 balance, there are two possible problems. It may have been stolen if it is a physical gift card. Make sure that the card isn't missing. If it is missing, there is unfortunately nothing you can do about it, except perhaps to report the theft to the police.
If you have an e-gift card then your J. Crew account might have been hacked. Check your J. Crew account for suspicious transactions. If you find any, you need to change your J. Crew PIN right away, to make sure the hacker can't do any more damage. Then you should report the problem to J. Crew's customer service department.
Contacting J. Crew
If you have any questions, ask a J. Crew customer service representative. You can find one on the help forum, in chat, by phone, or by email.
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