How Do I Check the Balance on My J Crew Gift Card?

J Crew provides four ways for customers to find out the balance on gift cards. You can use their online options: gift card balance link or live chat. You can also call customer support or the number listed on the back of your classic gift card. Finally, you have the option to go into a brick-and-mortar store to get your balance.

If you have a J Crew gift card, knowing your balance helps you plan your next purchase. How do you check your balance on your card? You can learn more about J Crew gift cards and products by contacting customer support here, and below are ways to check your card balance.

Checking The Balance On Your J Crew Gift Card

There are four ways to check the balance on your J Crew gift card: online, via phone, live chat and in stores.

Online

To check your balance online, follow the steps outlined below.

Open J Crew's website in your browser.
Scroll to the bottom of the page and click "Gift Cards" under "Quick Links."
Under "Gift Card Help" select "Find Gift Card Balance."
Enter the card number and PIN.
Confirm you are not a robot.
Click "Check Card Balance."

Via Telephone

Call the phone number listed on the back of your J Crew classic gift card to get your card balance. If you have an e-card, you can call customer support here for your balance. You must provide the card number and PIN to the customer service representative when you call.

In Stores

You can also check the balance of your gift card in any J Crew brick-and-mortar store. Take your card to the nearest register or customer service desk and ask the clerk to scan your card for the balance. For e-cards, the customer service representative can manually enter the number or scan the QR or bar-code on your mobile device for your balance.

Live Chat

J Crew also has a live chat feature on its website to help with customer questions. You can start a live chat session for your card balance by doing the following:

Click "Live Chat" at the bottom of the page on the J Crew website.
Enter your name and email address.
Under "Reason for Chat," click "Other."
In the "How We Can Help" box, type "gift card balance."
Leave "Order Number" blank.
Hit "Submit" to chat with a live agent.

If you still have difficulty finding your J Crew gift card balance, you can email customer support for assistance or call a representative here.

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