How Do I Get a Refund from Intercontinental Hotels?
Travelling is a unique experience that might be muddied by a slight inconvenience such as a billing discrepancy. Should you find yourself in this situation, reach out to guest services if you haven't checked out yet. Call the hotel directly or use the Issues Form located online to resolve your billing issues.
It's interesting to know that although IHG was founded as a hotel in 2003, but its origins can be traced back to 1777 with the creation of a brewery by William Bass. It later expanded into the hospitality business with the addition of a few tied public houses. Today, InterContinental Hotels operates several brands in about 100 countries. If you've been a guest of one of its chains and experienced a billing issue, read on to learn how to resolve it and get your money back.
InterContinental Hotel Policies
According to its help page, individual hotels are responsible for resolving billing disputes. If you found an issue and you haven't checked out yet, visit the guest services desk for help. They should be able to explain any unusual items on your bill, correct any mistakes and provide you with a corrected statement of your stay.
Post Check Out
However, if you already left the hotel, you still have options. Call the hotel directly or use its online issues form. You can find the form faster by signing into your online account or you can fill it out as an online guest by scrolling down to the links at the bottom and clicking in the Need Help option. Next, select the UHG customer care section under the General Issues tab and click on the Issues Form link located in the topic titled How do I fix a billing issue.
You will need to provide some of the following information- your IHG One Rewards number if applicable, your first and last name, and email address. The form will have a section verifying if your address is a business or residential. You'll have a chance to verify your contact details before adding information regarding your stay. Add your confirmation number to speed up the process or perform a search for your hotel. Be ready to add the dates of your stay and the country of the hotel. Additionally, if you locate your confirmation number you'll be able to click on the corresponding button.
Please note that the hotel will respond to you as soon as possible but there's no timeframe was located online. Reach out to InterContinental Hotel customer service agents here for more information.
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