What Is Intercontinental Hotels' Coronavirus Change or Cancellation Policy?
InterContinental has different COVID-19 cancellation and reservation change rules for each location. You can learn more about your location's rules by contacting the company's customer service team. You can also check your reservation confirmation email for more details. All reservations made directly with the company can be changed for free up until the location's cancellation deadline. Cancellations may entitle you to a refund. Pandemic-related regulations may impact cancellation and change rules in some areas.
InterContinental Hotels, also called IHG, is a multinational hotel and resort company operating in numerous locations around the globe. Here's what you need to know about the company's COVID-19 cancellation and reservation change policies.
Cancellation Rules Vary by Location
IHG operates thousands of destinations worldwide. With so many hotels and resorts, coronavirus policies vary by location. The best way to learn more about cancellation rules at your location is to contact InterContinental's customer support team.
When you call, be ready to provide your reservation confirmation details, including your check-in date and any confirmation numbers.
You can also check your reservation confirmation email for more information. Some locations may charge a fee if you cancel too late. Others will provide a full refund.
If you're entitled to a refund after canceling, IHG will process it within 90 days. In some cases, refunds may be in the form of hotel stay vouchers. You can call IHG's worldwide reservation helpline to learn more about how you will receive your refund.
There Are No Change Fees for Bookings Made Directly With IHG
Due to the COVID-19 pandemic, IHG implemented several new reservation change rules to help customers travel safely. Currently, all reservations made directly with IHG (including through the website, by phone or in person) can be changed without any fees prior to the location's cancellation deadline. There may be fees if you cancel after that deadline.
Bookings made through third-party services do not apply.
You can learn more about your reservation's cancellation deadline by checking your confirmation email or by calling InterContinental's customer service phone number.
If you decide to change your reservation dates, your new reservation may be subject to new pricing based.
Regional Regulations May Impact Cancellation and Change Rules
IHG notes that COVID-related regulations may impact cancellation policies in some areas. These may include local, state, national or territorial pandemic guidelines. In this case, you should contact your destination to learn more about local COVID-19 rules and how they impact your reservation.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Intercontinental Hotels Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Intercontinental Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Is Intercontinental Hotels' Coronavirus Change or Cancellation Policy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.