What Is Hilton Hotels' Coronavirus Change or Cancellation Policy?

Hilton Hotels does not currently have a coronavirus-related change and cancellation policy. It has returned to using its usual policy, which varies depending on date, location, and rate. You can find your reservation's policy on the Hilton Hotels website or by using the Hilton Hotels app. Many policies allow changes or cancellations up to 24 hours before check-in without penalty.

If you have made a reservation at one of Hilton Hotels' hotels or resorts, you might be curious about Hilton Hotels' current coronavirus cancellation or change policy. Keep reading below to learn about the policy.

Hilton Hotels' Current Coronavirus Policy

As of 2023, Hilton Hotels doesn't have a special coronavirus-related change and cancellation policy. It has gone back to its usual change and cancellation policies. These policies change depending on the dates of your reservation, the rate you paid, and your location. Many policies can be changed or canceled without penalty up to 24 hours before check-in.

If you booked your stay through a third-party provider, you will need to refer to that provider's change and cancellation policy. Hilton Hotels' policies don't apply to rentals made through third-party providers.

How to Find Your Change and Cancellation Policy on the Hilton Hotels Website

To find out what your reservation's cancellation policy is using the Hilton Hotels website, follow these instructions:

Go to the Hilton Hotels website.
Sign in to your account.
Locate your reservation.
Click on View/Edit Stay.
Locate your reservation's change and cancellation policy underneath your stay dates.

How to Find Your Change and Cancellation Policy on the Hilton Hotels App

To find your change and cancellation policy on the Hilton Hotels app, follow these instructions:

Open the app.
Tap on Stays.
Locate your reservation.
Tap on My Stay.
Tap on Rules & Restrictions at the bottom of the page.
Locate the change and cancellation policy under the Guarantee Policy header.

Hilton Hotels' Previous Coronavirus Policy

Hilton Hotels previously had a different coronavirus-related change and cancellation policy. Under this policy, guests could change or cancel their reservations without penalty up to 24 hours before check-in. If the coronavirus situation changes, Hilton Hotels may go back to using this policy.

Contacting Hilton Hotels

If you have questions regarding Hilton Hotels' current coronavirus change and cancellation policies, you can reach out to a Hilton Hotels customer service agent for answers. You can talk to one by phone, the Hilton Hotels chat, or the company's support email.

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