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HMRC Customer FAQ

Top Answers & How-to Guides

What is HMRC's Phone Number?

The question we are asked most often is about how to talk to HMRC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information with HMRC?

The HMRC must have the most up-to-date information about yourself at all times. If you need to make a change to your account information...

What is the penalty for late filing of taxes?

The penalty for late filing of taxes can vary depending on the circumstances. If you fail to file your tax return by the deadline,...
Ask any question you have about HMRC customer service, get an answer now.

Recent HMRC Customer Questions

Hi, I would like to report that I have changed jobs recently. I started working at my new job on 22/04. I would like to update my employment information with HMRC. Can you guide me on how to do that?

Sure, you can easily notify HMRC about your change of employment. Since your employer pays you through Pay As You Earn (PAYE), they will send details of your earnings and tax deductions to HMRC. Once HMRC receives these details, they'll automatically adjust your tax code if necessary, to ensure you're paying the right amount of tax. Therefore, you do not need to directly update HMRC about your new job. But do make sure your new employer has your correct tax code. If you think your tax code is wrong, you can contact HMRC directly.
Asked May 23, 2024 8:42 AM

Business insurance cost and VAT returns explained

Business insurance cost is typically a deductible expense for purposes of calculating your profit for tax purposes. This cost can vary depending on factors such as the size of your business, the industry you're in, and the specific types of risks you need to insure against. VAT returns are reports you provide to HMRC to show how much VAT you are due to pay them. These returns are typically submitted every three months. The VAT returns show the amount of VAT you've charged to others (output VAT) and the amount of VAT you've been charged by other businesses (input VAT). The VAT you need to pay to HMRC is the difference between your output and input VAT. If your input VAT is greater than your output VAT, you can claim the difference back from HMRC.
Asked Apr 16, 2024 12:51 PM

I have applied for double taxation relief, and it has been granted against private pensions. But do i have to reapply to cover my state pension?

Yes, you will need to apply for double taxation relief separately for your state pension. Double taxation relief in the UK doesn't automatically apply to all kinds of income once it's granted. It is specific to the type of income for which it's been granted in your case private pensions, and doesn't automatically extend to other types of income like state pensions. Please ensure that you mention all income streams when applying or reapplying for double taxation relief.
Asked Apr 15, 2024 1:48 PM

Tax is being deducted from my salary even though my annual salary is less than 12570

This could be due to the way your tax code has been applied. Your employer uses your tax code to work out how much tax to deduct from your pay. If you have the wrong tax code, you could end up paying too much tax. It could be you're on an emergency tax code, or your tax code might have been adjusted to recover tax you owe from a previous year, for example. If you think your tax code is wrong, it would be a good idea to contact HMRC or refer to the HMRC website for more details.
Asked Mar 18, 2024 2:33 PM

CAPITAL GAINS TAX ON A DECEASED PROPERTY

When someone dies, their property is not usually subject to Capital Gains Tax (CGT) immediately. Instead, the deceased's estate, their executor, or administrator will typically inherit the property at its market value at the time of death. This market value will then act as the new cost basis for calculating CGT if and when the property is later sold or disposed of. So, if the property has increased in value when sold, CGT may be payable on the difference between the market value at the time of death and the sale price. Always consult a tax professional for specific advice regarding your situation.
Asked Mar 8, 2024 5:04 PM

Help me with my HMRC customer service issue

Account Information Update

How Do I Update My Account Information with HMRC?

The HMRC must have the most up-to-date information about yourself at all times. If you need to make a change to your account information...

Registration Documents

What documents do I need to provide when registering for self-employment?

To register for self-employment with HMRC, you will need to provide certain documents. Firstly, you will require your National Insurance...

Tax Filing Deadline

What is the deadline for filing my taxes?

The deadline for filing taxes in the UK varies depending on the filing method. For individuals using self-assessment, the deadline...

Payment Options

What are the payment options for my tax bill?

HMRC offers several payment options for your tax bill. You can choose to pay online using a debit or credit card, or make a bank transfer....

Expenses for Self-Employed

What expenses can I claim when self-employed?

When you are self-employed, you are eligible to claim certain expenses that are incurred in the course of running your business. These...

Tax Relief on Pensions

Can I claim tax relief on my pension contributions?

Yes, you may be eligible to claim tax relief on your pension contributions. HMRC offers tax relief to encourage saving for retirement....

Late Filing Penalty

What is the penalty for late filing of taxes?

The penalty for late filing of taxes can vary depending on the circumstances. If you fail to file your tax return by the deadline,...
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