Guess Customer FAQ

If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30 days...

If a customer receives a damaged or defective item from Guess, it is important to address the situation promptly to ensure a resolution....

The return policy for Guess typically allows customers to return items within a specified period, usually within thirty days of the Returns can often be made either at a physical Guess store or through the online store, depending on how the purchase was made. For online purchases, customers may need to follow specific instructions provided by Guess to initiate the return process, which might involve printing a return label and packaging the items securely. Exclusions may apply, such as certain items being considered final sale, including intimate items, swimwear, and clearance items, which typically cannot be returned. Customers should review the most current information on Guess's official website for the most accurate details regarding their return policy, as this can occasionally change. This will provide valuable guidance on how to proceed if a return is necessary....

Yes, items purchased online from Guess can typically be returned in-store, but it is important to verify the specific return policy...

The return window for Guess products typically lasts for thirty days from the date of purchase. During this time, customers can return...

Yes, Guess typically allows exchanges for items in addition to returns for refunds. If a customer wishes to exchange an item, it is...

For most returns, Guess typically requires a receipt or proof of purchase to process the return effectively. This is because the receipt...

Guess typically allows customers to return items, but specific return policies, including any fees associated with returns, may vary...

The time it takes to receive a refund for a returned item from Guess can vary based on several factors. According to the standard practice, It is always advisable to retain the tracking information for returned items until the refund is confirmed. For the most accurate and up-to-date information, customers are encouraged to visit the official website of Guess where they often provide details about their return policy and refund timelines....

Returning a Guess item purchased from a third-party retailer typically depends on the return policy of that specific retailer. Guess Customers should examine the return policy of the third-party retailer, as it may differ from Guess's own policy. Some retailers may only accept returns for items that are unworn and in their original packaging, along with proof of purchase. It is advisable to check for any time limits on returns as well. If you are uncertain about the specifics, reviewing the retailer's website or contacting their customer service for detailed return instructions is recommended. For assistance with returns directly related to Guess products purchased through their own channels, it may be helpful to visit the official Guess website for the most accurate and updated information....

Yes, there are specific items that are generally not eligible for returns at Guess. Typically, these items can include final sale items, It is important for customers to review the return policy specifics on the official Guess website for precise information regarding which items may be ineligible for returns. Policies can vary based on promotions or sales, so checking the current return guidelines will provide the most accurate details. Overall, customers should ensure that the items being returned meet all condition requirements and are within the return timeframe outlined by Guess. For the most up-to-date information, please refer to the appropriate section on the Guess website....

Yes, it is possible to cancel a return request with Guess, but the process may depend on the specific circumstances and timing of the If the return has already been initiated and it is in transit back to the Guess warehouse, cancellation may not be possible. In such cases, users may need to wait until the return is processed and then follow the necessary steps to receive a refund or exchange. It is always a good idea to check the most current information on the Guess website, as policies and procedures can change. For specific questions, users may want to look for the contact information available on the Guess current web page....