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FlipKart Customer FAQ

Top Answers & How-to Guides

What is FlipKart's Phone Number?

The question we are asked most often is about how to talk to FlipKart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover my FlipKart account?

If you no longer have access to your Flipkart account, don't panic. We found all the best ways to recover your Flipkart account below....

What is Flipkart Plus and how does it work?

Flipkart Plus is a loyalty program that rewards customers for their shopping activities on the Flipkart platform. It is designed to To get started with Flipkart Plus, customers must create a Flipkart account and then opt into the Plus program. Upon joining, users begin earning Plus Points with each eligible purchase. The number of points earned usually depends on the value of the order, and customers can also earn additional points through special promotions or offers from Flipkart. Once customers have accumulated sufficient Plus Points, they can redeem them for various rewards. For example, they may enjoy benefits like free delivery on certain products, priority access to sales events, or special discounts. The program is designed to provide a more personalized shopping experience, encouraging loyalty and enabling customers to get more value from their purchases. For those interested in detailed information about the specific terms and conditions of the Flipkart Plus program, it might be beneficial to check the relevant section on Flipkart's website. The program is constantly updated to provide new perks, so staying informed can enhance the shopping experience significantly....
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Recent FlipKart Customer Questions

I ordered yesterday a dress for my daughter size is medium, but now I wants change of her dress size to small size

To change the size of your order, you can initiate a return for the medium dress and place a new order for the small size. Ensure that the return process is started before the return window closes. Check the return policy on the website for details on how to proceed with returns and exchanges.
Asked Dec 13, 2025 6:30 AM

I ordered back cover of mobile 21 November but still not received

We understand your concern about the delay in receiving your order. Please check the order status on your account to see if there are any updates regarding the shipment. If the order has not arrived within the expected timeframe, there may be an option to track the delivery or initiate a return or refund process.
Asked Dec 6, 2025 4:24 PM

Ekart product returns karane ke liye flipkart me login kaise kre

Flipkart par login karne ke liye, aapko Flipkart ki website ya mobile app par jaana hoga. Wahan par aapko "Login" ya "Sign In" ka option milega. Us par click karne par, aapko apna mobile number ya email ID aur password enter karna hoga. Uske baad "Login" par click karein. Agar aapne pehle se account nahi banaya hai, to aapko pehle account banana padega. Login karne ke baad, aap apne orders section me jaakar product returns kar sakte hain.
Asked Aug 23, 2025 2:29 PM

Ekart product returns kaise hoga

Ekart product returns ke liye, aapko apne Flipkart account par login karke 'My Orders' section mein jaana hoga. Wahan aap us product ko select karein jo aap return karna chahte hain. Uske baad 'Return' option par click karein aur return reason select karein. Aapko instructions follow karne honge, jisme return pickup schedule karna shamil hai. Product ko original packaging mein wapas bhejna hoga. Return policy ke terms aur conditions ka dhyan rakhein, aur return initiate karne ke liye samay seema ka paalan karna zaroori hai.
Asked Aug 23, 2025 2:25 PM

I want to exchange my phone but it is a open box delivery

You can typically exchange an open box item on FlipKart, but it depends on the seller's policy and the condition of the product. Make sure the item is in its original packaging and has all accessories included. Check the returns policy for your specific purchase to ensure eligibility for an exchange.
Asked Aug 3, 2025 12:28 PM

Help me with my FlipKart customer service issue

Order Tracking

How do I track my FlipKart order?

If you ordered soemthing from Flipkart and would like to track it's delivery, here are the best and most effective ways to do so.
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How long does it take for FlipKart to deliver an order?

The delivery time for an order placed on FlipKart can vary based on several factors, including the type of product, the seller, the...
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Can I change my delivery address after placing an order on FlipKart?

Yes, it is possible to change the delivery address after placing an order on FlipKart, but there are certain conditions that apply....
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Exchanges

How do I get FlipKart to refund a charge?

Refunds can be a hassle. Well don't let them be, especially when it comes to Flipkart. We looked up the best ways to get your hard...
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How can I exchange my order on FlipKart?

If you ordered something from Flipkart and it's the wrong size and needs to be exchanged, here is the fastest way to exchange your...
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Returns and Cancellations

How Can I Return My Order on FlipKart?

Flipkart allows returns, replacements, or exchanges for defective, damaged, tampered, or ill-fitting products, as well as for receiving...
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How do I return my order to FlipKart?

Online shopping has revolutionized the way we shop, offering convenience and a wide range of products. However, returning items due...
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How do I cancel my order on FlipKart?

Don't let cancelling an order with Flipkart cause you a hassle. Cancelling an order is stress and pain free if you just follow these...
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What is FlipKart's return policy?

FlipKart's return policy allows customers to return products within a specified period after delivery, which is usually seven to thirty When returning a product, it is essential to ensure that the item is in its original packaging and condition. This includes all tags, labels, and accessories that came with the product. If a product is found to be defective or not as described, FlipKart generally facilitates the return process by providing options for exchange or refund. Customers can initiate returns through their FlipKart account by navigating to the order history section. Upon selecting the item to return, the website will guide the customer through the necessary steps. It is always good to review the return policy thoroughly, as exceptions may apply. Additional details and updates on the return process can be found directly on the FlipKart website, where the latest information is regularly posted....
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Can I cancel a refund request on FlipKart?

Yes, it is possible to cancel a refund request on FlipKart under certain conditions. If a customer has requested a refund for a product,...
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Can I return a product if I have used it on FlipKart?

FlipKart has a well-defined return policy that allows customers to return items under certain conditions. Generally, if a product has It is important to note that the product should be returned in its original packaging, accompanied by all tags, accessories, and documentation. If a product has been excessively used or damaged, it may not qualify for a return. To find detailed information regarding the return policy for specific items, it is advisable to check the product page on FlipKart. There, you will often find the return conditions, the specific return window applicable to the item, and instructions on how to initiate the return process....
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Account and Recovery

How do I recover my FlipKart account?

If you no longer have access to your Flipkart account, don't panic. We found all the best ways to recover your Flipkart account below....
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What is Flipkart Plus and how does it work?

Flipkart Plus is a loyalty program that rewards customers for their shopping activities on the Flipkart platform. It is designed to To get started with Flipkart Plus, customers must create a Flipkart account and then opt into the Plus program. Upon joining, users begin earning Plus Points with each eligible purchase. The number of points earned usually depends on the value of the order, and customers can also earn additional points through special promotions or offers from Flipkart. Once customers have accumulated sufficient Plus Points, they can redeem them for various rewards. For example, they may enjoy benefits like free delivery on certain products, priority access to sales events, or special discounts. The program is designed to provide a more personalized shopping experience, encouraging loyalty and enabling customers to get more value from their purchases. For those interested in detailed information about the specific terms and conditions of the Flipkart Plus program, it might be beneficial to check the relevant section on Flipkart's website. The program is constantly updated to provide new perks, so staying informed can enhance the shopping experience significantly....
Read more

Payments and Offers

What are the payment options available on FlipKart?

FlipKart offers a variety of payment options to cater to the diverse preferences of its customers. One popular payment method is the Furthermore, FlipKart supports the option of cash on delivery, allowing customers to pay in cash at the time of delivery. This method is particularly appealing to those who prefer to inspect their products before making a payment. FlipKart also provides the option of bank transfers for those who wish to complete transactions directly through their banking apps. For individuals seeking to finance their purchases, FlipKart introduced easy EMI options with select banks, enabling buyers to spread their payments over time. It is advisable for customers to check the current web page for the most up-to-date information concerning payment methods. The variety of options offered by FlipKart ensures that all customers can find a method that suits their needs....
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Are there any discounts or offers available on FlipKart?

FlipKart frequently provides various discounts and offers across different categories on its platform. These promotions can include To find the most current discounts or offers available on FlipKart, it is advisable to visit the website or the FlipKart app directly. The home page usually features banners highlighting ongoing sales and special promotions, making it easy for customers to discover the latest deals. Furthermore, customers should also keep an eye on clearance sections, as they may provide substantial savings on various products. For additional savings, subscribing to the FlipKart newsletter or following their social media channels may keep customers informed about upcoming sales, limited-time offers, and exclusive promotions. In conclusion, FlipKart regularly updates its range of discounts and offers, so checking the current web page is the best way to stay informed about what is available....
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Is there a warranty on products purchased from FlipKart?

Yes, there is typically a warranty on products purchased from FlipKart, but it varies depending on the type of product and the manufacturer's Customers should carefully check the product details on the FlipKart website, as warranty information, including the duration and coverage specifics, is usually included within the product description. Additionally, FlipKart may provide some level of return policy that can be helpful if the product does not meet expectations upon delivery or has issues within a certain timeframe. It is advisable for customers to keep their purchase receipts and any warranty card provided by the manufacturer to facilitate any claims in case of issues with the product. For further details regarding specific warranties for particular products, referring to the current product page on the FlipKart website is recommended....
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We look to the FlipKart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FlipKart issues reported to GetHuman
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