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FlightHub Customer FAQ

Top Answers & How-to Guides

What is FlightHub's Phone Number?

The question we are asked most often is about how to talk to FlightHub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your policy on flight changes due to weather events?

FlightHub's policy on flight changes due to weather events is generally influenced by the individual airline's rules and regulations, In situations like these, airlines often provide their own guidelines on how to proceed, which may include rebooking options, refund eligibility, or other accommodations. FlightHub recommends that travelers remain attentive to communications from their airlines, as updates related to weather disruptions are frequently provided. It is also advisable for customers to review the terms and conditions associated with their bookings, as this information can provide clarity on what steps to take when facing changes due to weather-related issues. While FlightHub provides a platform for booking and may assist through their customer service channels, it is crucial that travelers understand their respective airline's policies. For the most up-to-date information and guidance, travelers can always check the current web page of the airline or FlightHub for specific contact details and additional assistance related to their travel arrangements. Staying informed can help ensure a smoother experience when adverse weather events affect travel plans....
Ask any question you have about FlightHub customer service, get an answer now.

Recent FlightHub Customer Questions

Tried to book a flight but card didn’t go through but money has been taken from account

If your payment was processed but you did not receive a confirmation for your flight, it is possible that the booking did not complete successfully. The funds may be on hold while the transaction is being processed. We recommend checking your email for any communication from FlightHub regarding your booking. If you still have concerns, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Dec 4, 2025 5:57 AM

How do I send email to Fight Hub regarding complaint?

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jan 30, 2025 2:37 AM

How to change name on ticket Married name used instead of maiden name

To change the name on your ticket, you need to contact FlightHub's customer service. There is a link to the most up-to-date contact information right here on this page that you are viewing. Airline policies on name changes may vary, so they will guide you through the process based on your specific situation.
Asked Jun 25, 2024 12:39 AM

I missed my flight. However I purchased cancelation coverage. Where, how, and to whom do I submit my claim for reimbursement?

If you purchased cancellation coverage and missed your flight, you should be able to submit your claim for reimbursement directly through the insurance provider you chose when you booked your flight. You can make your claim either online or by phone. The process typically involves providing details of your covered event (your missed flight in this case) and offering supporting documentation as proof. Some insurers may require you to contact them within a certain timeframe of the event, so make sure you're aware of any specific deadlines. After submission, the insurer will review your claim and inform you about the decision on your reimbursement.
Asked Apr 23, 2024 10:36 AM

Why do I have to wait 4 days after payment before I receive my ticket? Why was I not warned about a possible 4-days delay in receiving my ticket?

Once a payment is made, it typically takes up to 4 days for ticket issuance as we process your booking, verify your payment, and coordinate with airlines. This time also allows for any necessary communication between airlines and FlightHub in case of any changes or updates in the flight schedule. We apologize if this was not clearly communicated. We strive to create a seamless travel booking experience and your feedback is important to us. Please note that we always try to expedite this process and most often, tickets are issued within a shorter time frame. Thanks for your understanding and patience.
Asked Mar 18, 2024 7:22 AM

Help me with my FlightHub customer service issue

Booking Process

How do I book a flight?

Booking a flight through FlightHub is a straightforward process that can be accomplished online. First, you will want to visit the Once the search results appear, you will have the option to filter and sort the flights based on your preferences such as price, duration, and airline. It is important to take your time to review the options to find a flight that best suits your travel needs. After selecting a flight, you will proceed to enter the required traveler information, which typically includes names, contact details, and any special requests. You will then be directed to the payment section where you can provide your payment information to finalize the booking. After completing the payment process, you should receive a confirmation email with your flight details. It is advisable to check the FlightHub website for any updates regarding your booking or for any specific questions you may have....

Can I change or cancel my flight booking?

Changing or canceling a flight booking with FlightHub is subject to the airline’s specific policies and the type of ticket purchased. To change or cancel a booking, customers typically need to log into their FlightHub account or use the booking reference number to access their reservation. There, they can check the specific terms associated with their ticket and initiate the change or cancellation process. It is important to thoroughly read the airline's policies regarding changes and cancellations, as not all airlines allow for modifications, and some may impose strict deadlines for changes. For the most accurate and up-to-date information regarding a specific booking, including potential fees and procedures, it is advisable for customers to refer to the relevant sections on the FlightHub website. This ensures that they have access to the latest details as well as any unique conditions associated with their ticket....

Can I book a hotel or car rental through Flight Hub?

FlightHub primarily focuses on providing flight booking services. While its main offerings are centered around flights, it does often...

Check-in and Boarding

How do I check-in for my flight?

To check-in for a flight booked through FlightHub, the process typically involves visiting the airline's official website or using Once you have accessed your flight information, you will be able to select your seat, add any baggage, and confirm your travel details. Some airlines also offer online check-in starting 24 to 48 hours before the scheduled departure. It is advisable to check the specific airline’s policies, as they may vary. For more detailed information regarding your flight or if you encounter any issues, the FlightHub website may have relevant resources....

Can I request special assistance for my flight?

FlightHub understands that travelers may require special assistance due to various needs, such as mobility issues or other health-related Additionally, travelers can look on the FlightHub website for relevant information and resources related to special assistance requests. It is also beneficial to follow up with the airline directly closer to the travel date to confirm that all necessary accommodations have been arranged. This proactive approach will help ensure a smoother travel experience....

What should I do if I’ve missed my flight?

Missing a flight can be a stressful experience, but there are steps you can take to address the situation. First, it is important to If you are not at the airport, check the airline’s website for options regarding missed flights. Some airlines offer the ability to manage your booking online, which may allow you to rebook your flight without having to call in. Additionally, it is advisable to review any relevant travel insurance policies you may have, as they could provide coverage for situations involving missed flights. Ultimately, the best course of action is to act promptly, as options may diminish as time passes. For specific guidance or policies regarding missed flights, it can be helpful to look on the travel service’s current webpage....

Payment and Fees

What payment methods do you accept?

FlightHub accepts a variety of payment methods to cater to the needs of its diverse customers. Typically, customers can make their It is important to note that payment options can depend on the specific booking and the customer's location. Therefore, it is advisable for customers to review the payment section on the FlightHub website during the booking process. This section will provide the most accurate and up-to-date information regarding accepted payment methods. If there are any uncertainties, checking the current web page may be beneficial for more details....

Is there a fee for changing or canceling a booking?

FlightHub typically has specific policies regarding changes and cancellations that may involve fees. The exact amount and structure...

What is your refund policy?

FlightHub's refund policy generally depends on the type of ticket purchased and the airline's specific regulations. When customers If a ticket is refundable, the process usually involves submitting a request for a refund through the appropriate channels designated by FlightHub. This may require providing details such as the booking reference and reason for the refund request. For non-refundable tickets, customers might still be able to receive credits or make changes, but this typically involves additional fees. For the most accurate and up-to-date information regarding refunds, customers are encouraged to view the current web page that outlines FlightHub's specific policies. This ensures they have the latest information regarding potential fees or eligibility for refunds....

Baggage and Travel Policies

What is the baggage allowance for my flight?

Baggage allowance can vary depending on several factors, including the airline, the ticket class purchased, and the specific route For checked baggage, the allowance may also vary, but many airlines have a standard weight limit of fifty to seventy pounds per bag, with applicable fees for excess weight or additional bags. To find the specific baggage allowance for a flight booked through FlightHub, it is essential to review the airline’s baggage policy that applies to that booking. FlightHub may also list the baggage details during the booking process. For the most accurate and up-to-date information regarding baggage policies for a particular flight, it is advisable to visit the airline's official website or consult the details on the FlightHub website....

Can I add extra baggage to my booking?

Yes, it is possible to add extra baggage to a booking made through FlightHub. Typically, customers have the option to purchase additional It is important to note that the costs and baggage policies can vary depending on the airline associated with the booking. Some airlines allow for the purchase of extra baggage directly through their websites or at the airport, while others might require pre-purchase through the travel agency. Therefore, checking the specific airline's baggage policy is advisable. For the most accurate and up-to-date information, customers are encouraged to visit the FlightHub website and view the details relevant to their booking. Looking there may provide clearer instructions and specific options available for adding extra baggage....

What is your policy on flight changes due to weather events?

FlightHub's policy on flight changes due to weather events is generally influenced by the individual airline's rules and regulations, In situations like these, airlines often provide their own guidelines on how to proceed, which may include rebooking options, refund eligibility, or other accommodations. FlightHub recommends that travelers remain attentive to communications from their airlines, as updates related to weather disruptions are frequently provided. It is also advisable for customers to review the terms and conditions associated with their bookings, as this information can provide clarity on what steps to take when facing changes due to weather-related issues. While FlightHub provides a platform for booking and may assist through their customer service channels, it is crucial that travelers understand their respective airline's policies. For the most up-to-date information and guidance, travelers can always check the current web page of the airline or FlightHub for specific contact details and additional assistance related to their travel arrangements. Staying informed can help ensure a smoother experience when adverse weather events affect travel plans....

Travel Requirements

What documents do I need for international travel?

When preparing for international travel, it is important to have the right documentation to ensure a smooth journey. The primary document In addition to a passport, travelers may also need a visa to enter their destination country, depending on their nationality and the country they plan to visit. Visas are official permissions that allow travelers to enter, remain in, or leave a country. The requirements for obtaining a visa can vary significantly by country, so travelers should research specific visa requirements well in advance of their departure. It is also advisable to check if any vaccination certificates are necessary, particularly in light of health concerns and pandemic-related regulations. Some countries may require proof of vaccinations for certain diseases, such as yellow fever or COVID-19. Lastly, having copies of important documents, such as travel insurance policy information and emergency contact numbers, can be beneficial. Travelers should familiarize themselves with the documentation requirements specific to their destination before traveling. For the most current information, it is wise to check the official website of the country being visited and any airline regulations....

Are there any travel restrictions I need to be aware of?

When considering travel restrictions, it is important to note that they can vary significantly based on several factors, including Travelers are advised to check government websites for both their home country and their destination country to ensure they are informed about any entry requirements. These may include vaccination mandates, testing protocols, and quarantine measures. Additionally, travelers should be aware that certain countries have implemented specific regulations based on the spread of infectious diseases, such as COVID-19. FlightHub encourages all prospective travelers to stay updated on the latest information before finalizing any travel arrangements. Websites such as the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the respective governmental departments for travel advisories of specific countries can provide essential guidance. Furthermore, travelers should consider their own health and personal circumstances when planning trips, as restrictions can change rapidly due to local regulations. It is also wise to verify the policies of airlines and accommodations regarding cancellations and modifications to bookings. For the most current information on travel restrictions, it is recommended to check the information available on the relevant websites or FlightHub's current webpage regarding travel advisories and guidelines....

Do you offer travel insurance options?

FlightHub does not provide travel insurance directly. However, it is common for customers to seek travel insurance options separately...
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