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Fido Customer FAQ

Top Answers & How-to Guides

What is Fido's Phone Number?

The question we are asked most often is about how to talk to Fido customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Fido's cancellation policy?

Fido's cancellation policy allows customers to cancel their services at any time. No specific penalties or fees are imposed for cancellation,...
Ask any question you have about Fido customer service, get an answer now.

Recent Fido Customer Questions

My FIDO phone doesn't ring when people try calling me. Why?

This issue could be due to a few reasons. Your phone might be set to 'Do Not Disturb' mode, or your ringtone volume may be too low. Also, check if you've accidentally blocked the numbers that are trying to call you. In some cases, your phone might be facing technical issues, so restarting your device might help. If this issue persists after troubleshooting, you may need to contact professional service to rectify any possible problems with the phone's hardware.
Asked Apr 19, 2024 5:45 PM

Quiero cancelar mi linea porque me aparece que alguien mas lo esta utilizando

Lamentamos escuchar que estás teniendo problemas con tu línea. Si crees que alguien más está utilizando tu conexión, te recomendamos que cambies tu contraseña lo más pronto posible para proteger tu información. Asegúrate de elegir una contraseña fuerte y única. Si todavía deseas cancelar tu línea después de cambiar tu contraseña, puedes hacerlo contactando al servicio al cliente de Fido directamente, informándoles de tu situación y siguiendo las instrucciones que te proporcionen.
Asked Mar 3, 2024 5:35 PM

Help me with my Fido customer service issue

Services

What type of services does Fido offer?

Fido offers a wide range of services catered to meet the diverse needs of our customers. We provide comprehensive wireless services,...

Switching

Can I keep my current phone number when switching to Fido?

Yes, you can keep your current phone number when switching to Fido. Fido offers number portability, allowing you to transfer your existing...

Coverage

What is Fido's coverage area?

Fido's coverage area is extensive and covers a vast majority of Canada. With a strong and reliable network, Fido reaches over 97% of...

Plans

What are Fido's data packages and rates?

Fido offers flexible and affordable data packages to meet the diverse needs of our customers. We have a range of plans that cater to...

Roaming

Can I use my Fido plan while traveling abroad?

Yes, Fido allows you to use your plan while traveling abroad. With Fido Roam, you can stay connected in over 180 destinations with...

Payments

What payment options does Fido accept?

Fido offers a range of convenient payment options to suit our customers' preferences. We accept all major credit cards, including Visa,...

Cancellation

What is Fido's cancellation policy?

Fido's cancellation policy allows customers to cancel their services at any time. No specific penalties or fees are imposed for cancellation,...
We look to the Fido issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fido issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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