What Do I Do If Someone Is Using My Phone Number or Email for Facebook?

In a nutshell: Facebook is a widely used social networking platform that allows users to share content and monetize their presence. However, it is also targeted by hackers who employ impersonation and phishing to steal identities. Users can protect themselves by utilizing Facebook’s reporting tools and securing their accounts. In case of a hack, individuals can reclaim

Adam Goldkamp is the editor / author responsible for this content.
Jan 12, 2026

Introduction

Facebook is one of the most popular social networking sites that national and international users frequent daily. It allows people to interact and get exposure by posting various types of content (such as photos, stories, lives, and reels) and earn money per day or per month through monetization. However, the social media giant is also popular among hackers who find ways to access dashboards and steal identities. Two common methods are impersonation strategies and phishing attempts to gain control of emails and phone numbers. This is why understanding how to utilize Facebook’s reporting tools is ideal to block unauthorized logins.

What You'll Need

Another concerning matter is hackers who use stolen data to create profiles or pages, spread malware, or run bogus campaigns. They also connect public contact information to fake profiles, intending to scrape social media accounts for marketing purposes. Many of the culprits who assume existing user identities cannot create their own accounts due to previous suspensions. Therefore, identifying the individual responsible is the first major step in reporting the hack to Facebook by filing a detailed impersonation report.

Having a phone number or email stolen can be annoying and frustrating. If your account has been hijacked, and you want to reclaim your ownership, Google can help you solve the issue within a few clicks. Read on for the best step-by-step tips to block hackers and scammers from impersonating you or using your information to sign in to Facebook.

Visit the Facebook website and scroll down to the footer.

Click the ‘Help’ link located at the bottom of the page, and then the ‘Recover a Hacked Account’ link under the ‘Account Recovery’ category on the next page.

What Do I Do If Someone Is Using My Phone Number or Email for Facebook? (Step 2)

Select the link (www.facebook.com/hacked) under the ‘Recover a Hacked Account’ page title. You should see a box directing you to start the recovery process.

What Do I Do If Someone Is Using My Phone Number or Email for Facebook? (Step 3)

Type the email address or phone number associated with your old account, choose the blue ‘Next’ button, and follow each instruction.

What Do I Do If Someone Is Using My Phone Number or Email for Facebook? (Step 4)

Performing a quick security audit to confirm a phone number or email update is secure is vital. Ensure that you check your inbox for a confirmation message and click the link in the automated message to complete the process (this is required and informs Facebook that you are the account owner and responsible for initiating the change). Then, enable two-factor authentication, which will activate at least two or three layers of security in your account (such as a touch or face ID, backup codes, or a passkey). You may also want to visit the Accounts Center to view your login sessions and sign out of them to prevent hackers from gaining access. One last suggestion is to update your alerts to receive notifications if any unauthorized logins occur.

Conclusion

While Facebook is a leading social media platform, it still has its issues with system glitches and website/app errors. If you’re experiencing problems while attempting to change your email or phone number, you must contact the support team. One of the best methods is via phone, which is the main communication option you can use for general requests and inquiries. However, if you prefer to find tips for technical issues, resourceful information is available via the Help Desk. You can gain access to effective tools such as an FAQ section and a submission form to send questions and requests.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If Someone Is Using My Phone Number or Email for Facebook?

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