Can I cancel my order?

Yes, customers can cancel their order, but it must be done within a specific timeframe. If a cancellation request is received before the order is prepared or sent out for delivery, it will be accommodated. However, if the order has already been processed or is en route for delivery, cancellation may not be possible. To cancel an order, customers should contact FTD.com's customer service as soon as possible via phone or email, providing them with necessary order details. FTD.com strives to provide excellent service and will make every effort to address cancellation requests promptly.