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Evernote Customer FAQ

Top Answers & How-to Guides

How do I Contact Evernote Customer Service?

The question we are asked most often is about how to talk to Evernote customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Can I Reset My Evernote Password?

This article discusses ways to reset your Evernote password. Options are given for users who know their current password as well as...

How Do I Change My Login Email on Evernote?

You can change your Evernote login email by changing the account settings. After verifying your password, provide your new email address....
Ask any question you have about Evernote customer service, get an answer now.

Recent Evernote Customer Questions

I got a new iPhone and could not recover my old notes from iCloud.

Evernote's notes are not stored locally on your device, but rather on Evernote's servers. So if you've got a new iPhone, you simply need to download the Evernote app again and log in using your Evernote account credentials. Your notes won't be recovered from iCloud because they don't get saved there in the first place. Once you log in, your notes should sync and you should be able to access all of your previous notes as long as you have an internet connection. If there are any sync issues, make sure your app is up to date and you are logged into the correct account.
Asked Apr 20, 2024 4:18 PM

I'm getting this error: Sorry, we're having some trouble loading evernote web. try reloading the page

This error message often points to an issue with either your internet connection or the browser you're using. First, check your internet connection to ensure it's stable. If your connection is fine, try clearing your browser's cache and cookies, or using Evernote in a private or incognito browser window. If these steps don't resolve your issue, attempt to access Evernote using a different browser or device.
Asked Apr 15, 2024 1:25 PM

Meine alte E-Mailadresse ist nicht mehr verfügbar. Was kann ich tun?

Wenn Ihre alte E-Mail-Adresse nicht mehr verfügbar ist und Sie auf Ihr Evernote-Konto zugreifen müssen, sollten Sie einen Antrag auf Änderung Ihrer E-Mail-Adresse stellen. Sie können dieses Formular über die Evernote-Hilfe und Lernressourcen zugreifen. Sie müssen die E-Mail-Adresse angeben, die Sie ändern möchten, und die neue Adresse, die Sie verwenden möchten. Stellen Sie sicher, dass Sie Zugriff auf die neue E-Mail-Adresse haben, da Evernote einen Bestätigungslink sendet, um den Wechsel der E-Mail-Adresse abzuschließen. Bitte beachten Sie dazu die Sicherheitstipps von Evernote und teilen Sie niemals Ihr Passwort mit anderen.
Asked Apr 14, 2024 2:28 PM

I have paid but cannot get access to my notes

It's possible your payment might not have processed correctly, or it might just take a bit for your subscription status to update. Sometimes logging out then logging back in can help to update your subscription status. If you've made payments via an app store, be sure that the same email you use for Evernote is the one you have used for the app store. Finally, make sure your device is connected to the internet, so it can sync with Evernote's servers to update your account status. Account issues may also stem from software, so ensure the Evernote app is updated on your device.
Asked Apr 8, 2024 3:18 PM

I had the teams plan, now it expired and it won't let me renew on the team plan, only personal. How do I renew to team plan and get my 10+ years of notes back?

It sounds like you might have been automatically downgraded to a personal plan after your Teams plan expired. To renew your Evernote Teams subscription, go to the 'Billing' page in the admin console and follow the instructions to renew your plan. As for your notes, no notes are deleted when your subscription ends. All of the content you've created and saved in Evernote remains in your account, even if you can't immediately access it due to subscription changes. Once you return to the Teams plan, you should regain all previous access.
Asked Apr 3, 2024 2:19 PM

Help me with my Evernote customer service issue

Data Management

How Do I Recover a Deleted Note on Evernote?

This article discusses the steps required to recover a deleted note in Evernote. It shares the different steps needed for the wide...

Can I sync my Evernote account across multiple devices?

Yes, you can sync your Evernote account across multiple devices. Evernote offers seamless synchronization across devices, allowing...

Is there a limit to the number of notes I can have in Evernote?

No, there is no limit to the number of notes you can have in Evernote. You can create and save as many notes as you need, ensuring...

Can I import files into Evernote?

Yes, you can import files into Evernote. Evernote allows you to easily import various types of files including documents, PDFs, images,...

Can I access Evernote offline?

Yes, Evernote can be accessed offline. Evernote provides an Offline Notebooks feature that allows users to access their notes even...

What is the maximum file size I can upload to Evernote?

The maximum file size you can upload to Evernote depends on the type of account you have. Evernote Basic users can upload files up...

Is my data safe and secure in Evernote?

Yes, your data is safe and secure in Evernote. Evernote takes the security and privacy of your information seriously. They employ industry-standard...

Account Management

How Can I Reset My Evernote Password?

This article discusses ways to reset your Evernote password. Options are given for users who know their current password as well as...

How Do I Change My Login Email on Evernote?

You can change your Evernote login email by changing the account settings. After verifying your password, provide your new email address....

Language Support

Is Evernote available in languages other than English?

Yes, Evernote is available in multiple languages apart from English. Evernote supports a wide range of languages, including but not...

Customization

Can I customize the appearance of my notes in Evernote?

Yes, you can customize the appearance of your notes in Evernote to suit your preferences. Evernote provides several formatting options...

Collaboration

Does Evernote have a collaboration feature for working on notes with others?

Yes, Evernote offers a collaboration feature for working on notes with others. With Evernote's collaboration feature, multiple users...
We look to the Evernote issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Evernote issues reported to GetHuman
FAQ Table of Contents

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