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Eventbrite Customer FAQ

Top Answers & How-to Guides

How do I Contact Eventbrite Customer Service?

The question we are asked most often is about how to talk to Eventbrite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track sales and...

Are there any restrictions on the type of events I can create on Eventbrite?

There are no specific restrictions on the type of events you can create on Eventbrite. Eventbrite is a versatile platform that supports...
Ask any question you have about Eventbrite customer service, get an answer now.

Recent Eventbrite Customer Questions

How do I unsuspend my account?

To unsuspend your Eventbrite account, you will need to follow the instructions provided in the suspension notification email you received. This typically involves resolving any issues associated with your account, such as confirming your identity or addressing any policy violations. Once you have completed the necessary steps, your account may be reinstated.
Asked Sep 25, 2024 6:17 PM

How do I access Eventbrite after my account email got hacked?

If your account email was hacked, first, try to reset your password by using the "Forgot Password" option on the login page. You will need access to your email to receive the reset link. If you can't access your email, check for any recovery options provided by Eventbrite. Make sure to secure your email account by changing the password and enabling two-factor authentication if available.
Asked Aug 17, 2024 9:43 PM

How do I see the ticket I just bought? It’s not in the app.

If your ticket isn't showing in the Eventbrite app, try the following steps: 1. Ensure you're logged into the correct account. 2. Check your email for the ticket confirmation and click the "View your order" link. 3. Refresh the app to see if it updates your purchased tickets. 4. Check the "Tickets" section in the app to see if it has updated. If issues persist, consider checking the spam or promotions folder in your email for the confirmation message.
Asked Jul 17, 2024 11:50 PM

I need to contact someone at eventbrite but cannot find an email address

For the most accurate and up-to-date contact information for Eventbrite, please follow the link provided on this page you are viewing. It should guide you to the different ways you can get in touch with the Eventbrite team. They are ready and willing to assist with any questions or concerns you may have.
Asked May 31, 2024 8:48 PM

is there a fee for a suggested donation non profit ticket?

Yes, there are fees associated with Eventbrite's ticket sales, even for non-profit events with suggested donation tickets. The fees are automatically deducted from the ticket price. The fee structure varies depending on the country, but generally consists of two parts: a percentage of the ticket price and a fixed fee per ticket sold. Keep in mind that donation-based tickets might not qualify for Eventbrite's non-profit discounted rates. It's also worth noting that, even though Eventbrite fees are charged, the platform provides various features and services that can be helpful for event organization.
Asked Apr 29, 2024 9:13 PM

Help me with my Eventbrite customer service issue

Refunds

How Do I Get a Refund from Eventbrite?

Getting a refund from Eventbrite is pretty easy. There are a few different methods that you can use, and most refunds are processed...

Pricing

How Does Eventbrite Pricing Work?

Eventbrite makes event planning easier and more streamlined. The company offers three packages, and you can start either the Essentials...

Account Recovery

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track sales and...

Payment Methods

What payment methods are accepted on Eventbrite?

Eventbrite accepts various payment methods to provide convenience for event organizers and attendees. The platform currently supports To streamline the ticket purchasing process, Eventbrite's payment system ensures secure transactions and protects sensitive financial information. It encrypts data and safeguards transactions with industry-leading security measures. By accepting a wide range of payment methods, Eventbrite aims to cater to the preferences and needs of both event organizers and attendees, facilitating seamless and hassle-free event ticketing....

Currency Options

Can I sell tickets in different currencies?

Yes, Eventbrite allows you to sell tickets in different currencies. As an event organizer, you have the flexibility to price your tickets...

Organizer Tools

What is Eventbrite Organizer?

Eventbrite Organizer is a powerful event management platform provided by Eventbrite, designed specifically for event organizers. It...

Can I offer discounts or promo codes for my event?

Yes, as an event organizer on Eventbrite, you have the flexibility to offer discounts and promo codes for your event. This feature...

Can I track the sales and attendance of my event through Eventbrite?

Yes, Eventbrite allows you to track both sales and attendance for your event. Through Eventbrite's comprehensive dashboard, you can...

Are there any restrictions on the type of events I can create on Eventbrite?

There are no specific restrictions on the type of events you can create on Eventbrite. Eventbrite is a versatile platform that supports...

Ticket Transfers

Can I transfer my ticket to someone else?

Yes, you can transfer your ticket to someone else. Eventbrite allows ticket transferability to provide flexibility for attendees. To...

Mobile App

Is there an Eventbrite mobile app?

Yes, Eventbrite offers a comprehensive mobile app. With the Eventbrite app, you can easily discover, create, and manage events right...
We look to the Eventbrite issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Eventbrite issues reported to GetHuman
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