What Do I Do If My Dunkin' Donuts Gift Card Balance Won't Load?
If Dunkin' Donuts' balance checker shows the wrong balance for your gift card, or if it won't load any balance at all, you probably shouldn't use your gift card until you fix the problem. To do that, double-check your card's PIN and card number and re-enter them, check your device's internet connection, report the problem to Dunkin' Donuts, and look for evidence of hacking or theft.
Dunkin' Donuts lets you easily check your gift card's balance online. If the Dunkin' Donuts balance checker won't load your card's balance, or if it shows an incorrect balance, then you either have a problem with the balance checker or with your Dunkin' Donuts gift card. In any case, you shouldn't use the card again until you fix the problem. This article will help.
If Dunkin' Donuts Can't Find Your Card in Its System
The most likely explanation for the system not finding your gift card is that you submitted the wrong information. Try entering the gift card number and PIN again, and double check them before hitting the Submit button. If you have a physical Dunkin' Donuts card, look on the back of the card. The PIN is the shorter number on the left, the gift card number is the longer number on the right. You may need to remove a scratch-off sticker before you can see the PIN. If you have a Dunkin' Donuts eGift card, check in the delivery email.
If Dunkin' Donuts's Balance Checker Won't Even Load Your Gift Card's Balance
If the balance checker won't work, disconnecting before it loads your balance, check your device's internet connection. If it's lost its connection, the balance checker can't get the information it needs from Dunkin' Donuts' server. If it still has a connection, Dunkin' Donuts' server is probably experiencing technical difficulties. If you just wait a while, Dunkin' Donuts' IT teams will probably fix the problem. If the problem persists, Dunkin' Donuts might not know about it. Report it to the customer service department to get repairs started.
If Dunkin' Donuts' Balance Checker Displays an Incorrect Balance
If the balance checker shows an incorrect, low balance, you have a more serious problem. If you are checking the balance of a physical Dunkin' Donuts gift card, make sure it isn't missing. If it is missing, someone might have stolen it.
If you are checking the balance of a Dunkin' Donuts eGift card, take a look at the recent transactions in your Dunkin' Donuts account. If there are gift card purchases you didn't make, someone has your eGift card numbers or has even hacked your account. Change your Dunkin' Donuts account's password for security.
If your card was stolen or your account hacked, report the problem to a Dunkin' Donuts representative. You can also file a police report, but there's not likely much they can do.
Contacting Dunkin' Donuts
If you need help with your balance checker problem, you can contact a Dunkin' Donuts customer service representative on the company help forum or by phone.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Dunkin Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Dunkin in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Dunkin' Donuts Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.