What Do I Do If My Dunkin Donuts Card Did Not Reload When I Added Money?
In a nutshell: If your Dunkin' card isn't reloading despite adding funds, you can seek help through the Dunkin' app or customer service. Start by visiting the Dunkin' website and locating the "Quick Links" section at the bottom, then find the "Site Map" and click on it. From there, access
Introduction
It can be frustrating when your Dunkin' card won't reload even though you added money to it. You may be able to get answers through the app or by calling customer service. There are a few steps you can take to start resolving the issue.
Go to the Dunkin' Website
Visit the Dunkin' website.
Find the "Quick Links" Section
Scroll down on the Dunkin' homepage until you find the "Quick Links" section. It's almost all the way at the bottom of the page.
Locate the "Site Map" Link
Find the "Site Map" link in the "Quick Links" section. It's below the "Franchising" link.
Go to the "Site Map" Page
Click on the "Site Map" link in the "Quick Links" section. Doing so will take you to the "Site Map" page.
Find the "Contact Us" Section
Scroll down the page until you find the "Contact Us" section.
Look for the "FAQs" Link
Find the "FAQs" link in the "Contact Us" section.
Go to the "Contact Us" Page
Click on the "FAQs" link. Doing so will take you to the "Contact Us" page.
Look for the Relevant Header
Browse the page for the "Dunkin' Cards" header.
Open the "Dunkin' Cards" Section
Click on the "Dunkin' Cards" header to open the section.
Find the Relevant Line
Look for the line that says "Reloading a Dunkin' Card." It has a down-pointing arrow to its right.
Expand the Section
Click on the down-pointing arrow to the right of "Reloading a Dunkin' Card." Doing so will expand the section.
Read the Section
Read the "Reloading a Dunkin' Card" section. If you still have questions or need assistance, please move on to the next step.
Contact Dunkin' Customer Support
If you still need assistance, it's a good idea to contact Dunkin' customer support. They can look into the situation and advise you of the next steps.
Before calling, assemble any proof they may need that you reloaded your Dunkin' card. For example, write down the payment method you used to reload the card along with the date and amount of the transaction.
Let the representative know what you've already tried to check that the money cleared into your Dunkin' card, such as completely closing and reopening the app. They can look into the situation and make recommendations based on the information you provide.
Put your phone on speaker when you call Dunkin' customer support. This allows you to converse with the Dunkin' representative and follow their instructions while also navigating the Dunkin' app, if need be.
Conclusion
Don't worry if you reloaded your Dunkin' card but don't see the funds. If you were unable to determine what happened on your own, a knowledgeable Dunkin' representative can assist you.
Further questions?
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