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Dollar Tree Customer FAQ

Top Answers & How-to Guides

What is Dollar Tree's Phone Number?

The question we are asked most often is about how to talk to Dollar Tree customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a catalog from Dollar Tree?

Yes, you can request a catalog from Dollar Tree. Simply visit our website and click on the "Catalog Request" link. Fill out the form...
Ask any question you have about Dollar Tree customer service, get an answer now.

Recent Dollar Tree Customer Questions

Report a store for horrible customer service

We regret to hear about your negative experience. To report unsatisfactory customer service at a Dollar Tree store, visit their official website and choose the "Contact Us" option. From there, select "Customer Order Support" if it's an online order, or "Store Experience" if it's a store visit-related issue. Follow the prompts and provide as much detail as you can in the comments box provided, including the store number and location, the date and time of your visit, and detailed information on what occurred for their investigation.
Asked Apr 10, 2024 7:39 PM

Help me with my Dollar Tree customer service issue

Returns and Refunds

Does Dollar Tree Pay for Shipping on Returns or Exchanges?

You can order online from Dollar Tree and have the items delivered free of charge to your local store. If you want to return a product,...

How Do I Check That Status of My Dollar Tree Refund?

You cannot get a cash refund at Dollar Tree, whether online or at a physical store. However, if you have a receipt, you can exchange...

How Do I Return an Item from Dollar Tree?

Dollar Tree offers customers great value for money and allows customers to return items. They are unable to provide a refund but will...

How Do I Exchange an Item from Dollar Tree?

As the name suggests, Dollar Tree is a fantastic store that offers customers products for just one dollar. The store is very popular...

How Do I Get a Refund from Dollar Tree?

Dollar Tree offers customers extremely good value for money. It's likely that you'll be able to find everything that you need in Dollar...

How Do I Track My Dollar Tree Return?

The Dollar Tree does not accept returns at this time unless you have received a damaged item or are missing items from your order....

How Do I Return an Item to Dollar Tree from Their Black Friday Sale?

Remember, not all items will warrant a return policy. The return of any item following a Dollar Tree Black Friday sale is valid for...

How Do I Return an Item to Dollar Tree from Their Cyber Monday Sale?

Dollar Tree participates in the Cyber Monday sale event to give discounts to their customers. You can find Cyber Monday deals from...

How long does it take for Dollar Tree to process a refund?

Dollar Tree typically processes refunds within 10 business days from the date the returned item is received. After returning an item...

Holiday Events

How Do I Make an Order for the Dollar Tree Black Friday Event?

Shopping for exciting deals online for the Black Friday offers at Dollar Tree is convenient for you, anytime and anywhere after Thanksgiving....

How Do I Find Cyber Monday Deals for Dollar Tree?

Dollar Tree participates in the Cyber Monday event to give discounts to their customers. To find the Cyber Monday deals from Dollar...

How Do Make an Order for the Dollar Tree Cyber Monday Event?

Dollar Tree offers deals on their items during the Cyber Monday sale event. To find these deals, you can check the official Dollar...

How Do I Find Black Friday Deals for Dollar Tree?

During the Black Friday event, you can find incredible discounts for some of your favorite items at the Dollar Tree. The retailer has...

Payment and Discounts

What payment methods are accepted at Dollar Tree?

Dollar Tree accepts several payment methods for a convenient shopping experience. You can pay with cash, making it easy to use your...

Does Dollar Tree offer price matching?

No, Dollar Tree does not offer price matching. As a company known for its commitment to offering customers extreme value, Dollar Tree...

Does Dollar Tree offer gift cards?

Yes, Dollar Tree offers gift cards for purchase. These gift cards are a convenient option to provide recipients with the freedom to...

Shopping and Membership

Can I cancel my order with Dollar Tree?

Yes, you can cancel your order with Dollar Tree, but the ability to cancel depends on the status of your order. If your order has not...

Do I need a membership to shop at Dollar Tree?

No, you do not need a membership to shop at Dollar Tree. We are proud to be a membership-free store where everyone is welcome to shop...

What is Dollar Tree's policy on expired products?

Dollar Tree is committed to providing safe and high-quality products to its customers. If you find any expired products at Dollar Tree,...

Can I request a catalog from Dollar Tree?

Yes, you can request a catalog from Dollar Tree. Simply visit our website and click on the "Catalog Request" link. Fill out the form...
We look to the Dollar Tree issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar Tree issues reported to GetHuman
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