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Dollar General Customer FAQ

Top Answers & How-to Guides

How do I Contact Dollar General Customer Service?

The question we are asked most often is about how to talk to Dollar General customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Dollar General Account?

The following are a few easy steps to log in to your Dollar General account: Visit Dollar General's official website and navigate...

How Do I Transfer an Dollar General Gift Card to Another Account?

To transfer a Dollar General gift card to another account, you will need to contact customer service. Once you provide them with the...
Ask any question you have about Dollar General customer service, get an answer now.

Recent Dollar General Customer Questions

I forgot my password and for some reason I send a reset to my email but don't seem to get it all in my inbox or my spam

If you're not receiving the password reset email in your inbox or spam folder, try these steps: 1. Ensure the email address entered is correct. 2. Check filters or rules in your email settings. 3. Add Dollar General’s email to your contact list or safe sender list. If the problem persists, try initiating the reset process again later.
Asked Aug 2, 2024 7:52 PM

How do I get my money back after a cashback transaction was suppose to have been canceled, but money was taken out of my account

To resolve an issue with a cashback transaction, we recommend reaching out to your bank or financial institution to dispute the charge. Additionally, you can visit the store where the transaction occurred and speak with the manager for further assistance.
Asked Jul 22, 2024 9:00 PM

How do I change my email address?

To change your email address, log into your Dollar General account online, navigate to your account settings or profile, and update your email information. Save the changes before exiting the page.
Asked Jul 20, 2024 2:49 AM

Paid for gift card but balance is 0

We're sorry for the inconvenience. Please double-check the receipt for the correct activation. If the issue persists, you may need to follow up on this matter using the contact information provided here on this page for assistance.
Asked Jun 22, 2024 12:57 AM

Dollar general refuses to refund a cash transaction that they failed to deposit on

Dollar General seeks to provide satisfactory customer experiences. If a cash transaction was incorrectly processed, you should bring this to the attention of the store manager. Prepare to provide relevant details like the store location, transaction date, and items purchased, as this will help them look into the issue. Remember to also present your receipt as proof of purchase. Keep in mind that Dollar General's return policy may vary by store so final decisions will depend on the store manager. Once the issue is discussed and understood, the manager can determine the appropriate next steps to resolve your issue.
Asked May 16, 2024 9:22 PM

Help me with my Dollar General customer service issue

Account Management

How Do I Unlock My Dollar General Account?

The following are a few easy steps to log in to your Dollar General account: Visit Dollar General's official website and navigate...

How Do I Transfer an Dollar General Gift Card to Another Account?

To transfer a Dollar General gift card to another account, you will need to contact customer service. Once you provide them with the...

Is It Possible to Merge Two Dollar General Accounts?

While it's impossible to merge two separate Dollar General accounts into one entirely, customers can contact customer service and request...

Delivery Issues

How to Report an Issue with Dollar General Delivery?

Dollar General ships grocery orders to its customers using DoorDash. It ships non-grocery orders via FedEx. If your Dollar General...

How Do I Complain to Dollar General About a Late Delivery?

Dollar General has a delivery service. It uses DoorDash to ship grocery orders and FedEx to ship other orders. If your order is late,...

What Should I Do When Dollar General Delivery by Usps Is Missing?

If you need a Dollar General delivery that was supposed to be delivered by USPS, and it goes missing, you may be frustrated. However,...

Store Information

Where Can I Find My Dollar General Account Number?

Locating your Dollar General account number is a simple process that can be done in a few steps. You can ensure you have the correct...

What are Dollar General's store hours?

Dollar General's store hours may vary slightly depending on the location, but generally, they open their doors at 8:00 AM and close...

Can I use coupons at Dollar General?

Yes, you can definitely use coupons at Dollar General. Dollar General is committed to providing great value and savings to its customers,...

What is Dollar General's return policy?

Dollar General's return policy allows customers to return most items within 30 days of purchase for a full refund or exchange. However,...

Can I cancel or modify my Dollar General order?

Yes, customers have the option to cancel or modify their Dollar General order, but only if it meets certain criteria. Order cancellations...

What payment methods does Dollar General accept?

Dollar General accepts various payment methods to provide customers with convenience and flexibility. The store accepts major credit...

Can I use a Dollar General gift card online?

Yes, you can use a Dollar General gift card online. Dollar General offers the convenience of using their gift cards for online purchases....

Does Dollar General offer price matching?

No, Dollar General does not offer price matching. They strive to provide their customers with everyday low prices on a wide range of...

Holiday Deals

How Do I Find Black Friday Deals for Dollar General?

The Dollar General Black Friday catalog focuses on different pages, complete with numerous special deals for you. You can make the...

How Do I Make an Order for the Dollar General Black Friday Event?

Dollar General Black Friday has amazing discounts, where you can get a significant percentage off on specific items upon purchase....

How Do I Find Cyber Monday Deals for Dollar General?

Dollar General has Cyber Monday deals on their product. To find these deals, you can subscribe to email newsletters from Dollar General...

How Do I Return an Item to Dollar General from Their Black Friday Sale?

You can benefit from discounted prices from Dollar General once you purchase their items during Black Friday. If you buy a defective...

How Do I Return an Item to Dollar General from Their Cyber Monday Sale?

Dollar General allows you to return Cyber Monday items within 30 days from the day that you purchase them. To return an item to Dollar...

How Do I Make an Order for the Dollar General Cyber Monday Sale?

Dollar General participates in the Cyber Monday sale event to give discounts to their customers. To order an item from Dollar General...

Returns and Exchanges

How Do I Exchange an Item from Dollar General?

Customers can exchange products purchased both online and at a retail location. However, customers should pay close attention to the...

Does Dollar General Pay for Shipping on Returns or Exchanges?

Placing an order on Groupon takes longer to process than many other sites. If your order says processing, it may be due to a payment...

How Do I Track My Dollar General Return?

When you receive a defective, damaged or wrong item from Dollar General, you should return it for an exchange or a refund. However,...

How Do I Check the Status of My Dollar General Refund?

If there is an error after you place an order from Dollar General, you are eligible for a refund. That applies to the physical and...

How Do I Get a Refund from Dollar General?

Both online and in store purchases are eligible for return. For both, you will need to present your receipt and return all items in...

How Do I Return an Item from Dollar General?

Customers can return items within thirty-days of purchase online and at a retail location. Customers will need to include their receipt...
We look to the Dollar General issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar General issues reported to GetHuman
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