Direct Express Customer FAQ

If you're having trouble signing in to your account on the mobile app, ensure you're entering the correct credentials associated with your account. If you're using biometric login, verify that your device's biometric settings are enabled and functioning correctly. If the problem persists, try resetting your password through the app or the website.

To reactivate a suspended Direct Express card, you will need to follow the instructions provided on the cardholder services line. There is a link to the most up-to-date contact information right here on this page, where you can find the number to call for assistance with reactivating your card.

If your Direct Express card is suspended, you will need to follow the procedure outlined for reactivating your card. Typically, this involves contacting customer service to clarify the reason for the suspension and to initiate the reactivation process. There is a link to the most up-to-date contact information right here on this page.

If your Direct Express card is locked, it may be due to security measures after multiple incorrect PIN attempts or suspicious activity. To unlock your card, please refer to the most up-to-date contact information available on this page to reach Direct Express for assistance.

There are several reasons why your Direct Express debit card may be getting declined for online purchases. It's possible that the merchant does not accept Direct Express cards, or there could be a temporary security hold on your account. Additionally, if you're trying to make a purchase that exceeds your transaction limit or if the transaction is flagged as suspicious, it may be declined. Ensure you're entering your card details correctly and check for any usage restrictions that may apply to your account.