Updated

DexCom Customer FAQ

Top Answers & How-to Guides

What is DexCom's Phone Number?

The question we are asked most often is about how to talk to DexCom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does DexCom offer any support or training materials?

Yes, DexCom offers extensive support and training materials to help users maximize their experience with their continuous glucose monitoring...
Ask any question you have about DexCom customer service, get an answer now.

Recent DexCom Customer Questions

can I connect a new dexcom7 receiver ( reader) to my sensor a month or so after i've been using a smart phone to get my glucose readings?

Yes, you can connect a new Dexcom G7 receiver to your sensor even after having used a smartphone to get your readings for a while. To do this, you will first need to ensure that your receiver is charged and ready to use. You'll then start a new sensor session via the receiver using the same code that you used when you started this sensor on your smartphone. The key is to keep the sensor and transmitter active, so the newest device can access the same data. As always, make sure to keep all of your devices updated to the latest software versions to ensure compatibility and accuracy.
Asked May 16, 2024 3:59 PM

I need another sensor. Mine ran out

Sure, if your Dexcom sensor has been used for its full duration or is no longer working, you'll need to replace it with a new one. You should have received enough supplies when you started using the Dexcom CGM system to last for your prescribed usage. If you've run out ahead of time, you may need to place an order for more sensors. Depending on your health insurance, you might be able to order directly from Dexcom or you would need to contact your pharmacy or medical supplier. Be sure to keep track of your supplies so you can order ahead and never be without a working sensor.
Asked Mar 14, 2024 11:21 PM

Help me with my DexCom customer service issue

Overview

What is DexCom?

DexCom is a leading company specializing in the development and manufacturing of glucose monitoring systems. Our innovative technology...

Functionality

How does DexCom CGM work?

DexCom CGM, or Continuous Glucose Monitoring, works by measuring glucose levels continuously throughout the day and night. The system...

How accurate is DexCom CGM in measuring glucose levels?

The DexCom Continuous Glucose Monitoring (CGM) system is known for its accuracy in measuring glucose levels. DexCom CGM utilizes a...

Benefits

What are the benefits of using DexCom CGM?

Using DexCom CGM (Continuous Glucose Monitoring) offers several benefits. Firstly, it provides real-time glucose readings every five...

Calibration

How often do I need to calibrate my DexCom CGM?

You need to calibrate your DexCom Continuous Glucose Monitoring (CGM) system twice a day. DexCom recommends calibration every 12 hours...

Water Resistance

Can I swim or shower with my DexCom CGM?

Yes, you can swim or shower with your DexCom Continuous Glucose Monitoring (CGM) system. The DexCom CGM is water-resistant, allowing...

Lifespan

How long does the DexCom CGM sensor last?

The DexCom Continuous Glucose Monitoring (CGM) sensor typically lasts for up to 10 days. This small, flexible device is designed to...

Compatibility

Can I use my DexCom CGM with other diabetes management devices?

Yes, you can use your DexCom Continuous Glucose Monitoring (CGM) system with other diabetes management devices. DexCom CGM is designed...

Sensor Reuse

Can I reuse DexCom CGM sensors?

No, DexCom CGM sensors are designed for single-use only and should not be reused. The adhesive used to attach the sensor to your body...

Support

Does DexCom offer any support or training materials?

Yes, DexCom offers extensive support and training materials to help users maximize their experience with their continuous glucose monitoring...
We look to the DexCom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DexCom issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated