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Dell - Returns Customer FAQ

Top Answers & How-to Guides

What is Dell - Returns's Phone Number?

The question we are asked most often is about how to talk to Dell - Returns customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return a gift card or promotional item I received with my purchase?

No, gift cards or promotional items cannot be returned. Once they have been received as part of a purchase, they are considered non-refundable...
Ask any question you have about Dell - Returns customer service, get an answer now.

Return Policy

What is Dell's return policy?

Dell's return policy allows customers to return most products purchased from Dell within 30 days of the invoice date for a full refund...

How long do I have to return a product to Dell?

Customers have the convenience of returning products to Dell within a specific timeframe. The duration allowed for returns varies depending...

Can I return a product if it is opened or used?

Yes, Dell allows customers to return opened or used products within a specified timeframe. For consumer purchases, customers can return...

Do I need to pay for return shipping?

No, you do not need to pay for return shipping. Dell provides free return shipping for all eligible items within the return period....

How long does it take to process a return and receive a refund?

The processing time for a return and refund at Dell typically depends on various factors. Once Dell receives the returned item, it...

Can I exchange a product instead of returning it?

Yes, Dell offers the option to exchange a product instead of returning it. If you are not satisfied with your purchase or wish to exchange...

What is Dell's policy for returning software or digital products?

Dell's policy for returning software or digital products ensures customer satisfaction and provides flexibility. If you are unsatisfied...

Are there any items that are not eligible for return at Dell?

At Dell, we strive to provide our customers with a hassle-free return process. However, there are a few items that are not eligible...

Can I return a gift card or promotional item I received with my purchase?

No, gift cards or promotional items cannot be returned. Once they have been received as part of a purchase, they are considered non-refundable...

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