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Deezer Customer FAQ

Top Answers & How-to Guides

How do I Contact Deezer Customer Service?

The question we are asked most often is about how to talk to Deezer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Deezer available in my country?

Yes, Deezer is available in most countries worldwide. It is accessible in over 180 countries, offering its music streaming services...
Ask any question you have about Deezer customer service, get an answer now.

Recent Deezer Customer Questions

Can't add a member to my family plan. Settings does not have the option to add a member...

We're sorry to hear you're having trouble. To add a member to your Deezer Family Plan, you first need to make sure you are logged into the master account, as only the master account holder can add or remove profiles. Go to Account Settings, then Manage my subscription, and click on Deezer Family. Here, you should be able to add a family member. Keep in mind that you can have a maximum of 6 profiles on the Deezer Family plan and everyone must live at the same address. If you still can't add a member, it may be due to a temporary issue with the service or your account. Please try again after a while.
Asked Apr 18, 2024 9:39 PM

problème de connexion à mon compte

Si vous rencontrez des problèmes de connexion à votre compte Deezer, essayez d'abord de réinitialiser votre mot de passe. Allez sur le site web de Deezer, cliquez sur "Login" puis sur "Mot de passe oublié ?". Entrez l'email associé à votre compte et vous recevrez un email pour réinitialiser votre mot de passe. Assurez-vous que vos identifiants de connexion sont corrects. Si le problème persiste, il peut y avoir un problème temporaire avec le serveur de Deezer. Dans ce cas, attendez un peu et réessayez. Assurez-vous également que votre application Deezer est mise à jour avec la dernière version.
Asked Apr 9, 2024 8:31 AM

I want to delete my account and ive tried through the app I'm still being charge and only have dezzer free

To delete your Deezer account, it's important to first cancel any active subscriptions to stop any recurring charges. If you subscribed through iTunes or Google Play, handle the cancellation there. If not, you can cancel via Deezer's website. Once the subscription is cancelled, log in to Deezer from a web browser, click on your profile icon at the top-right, select "Account Settings", then "My Information" and finally, "Delete my account". It's worth noting that the account deletion is permanent and all saved music or playlists will be lost. Remember, the deletion process can't be done from the app; you must do it from a web browser.
Asked Apr 3, 2024 10:38 AM

mon compte bancaire a été piraté

Nous sommes désolés d'entendre cela. Cependant, nous ne pouvons aider directement avec les problèmes de comptes bancaires. Néanmoins, si des transactions non autorisées de Deezer apparaissent sur votre compte, veuillez-vous déconnecter de tous vos appareils et modifier votre mot de passe Deezer immédiatement pour des raisons de sécurité. Ensuite, contactez votre banque pour signaler l'activité suspecte et engager les procédures de contestation nécessaires.
Asked Mar 10, 2024 2:55 PM

J’ai changé d’offre et je n’ai plus acces

Cela peut être dû à un certain nombre de raisons. Si vous avez changé d'offre pour un abonnement inférieur, certaines fonctionnalités premium pourraient ne plus être disponibles pour vous. Assurez-vous que votre nouveau paiement a été bien enregistré et que vous êtes connecté avec le même compte Deezer. Si vous avez toujours des problèmes, il vaut la peine de déconnecter et reconnecter votre compte. Parfois, cela peut réinitialiser votre statut d'abonnement. Si après toutes ces vérifications le problème persiste, cela pourrait être un bug temporaire. Souvent, ces problèmes sont résolus assez rapidement par Deezer. Nous vous suggérons de réessayer plus tard.
Asked Mar 7, 2024 1:43 PM

Help me with my Deezer customer service issue

Listening Devices

What devices can I use to listen to Deezer?

Deezer can be accessed on a wide range of devices, making it convenient for users to enjoy their favorite music anytime, anywhere....

Subscription Cost

How much does a Deezer subscription cost?

The cost of a Deezer subscription varies depending on the plan you choose. Deezer offers three subscription options: Deezer Free, Deezer...

Offline Listening

Can I listen to music offline with Deezer?

Yes, you can listen to music offline with Deezer. Deezer offers an offline mode feature that allows you to save and download your favorite...

Playlist Sharing

Can I share my playlists with friends on Deezer?

Yes, you can share your playlists with friends on Deezer. Deezer allows you to share your playlists with others through various options....

Deezer HiFi

What is Deezer HiFi and how does it work?

Deezer HiFi is a premium subscription service offered by Deezer that delivers high-quality, lossless audio to users for an enhanced...

Availability

Is Deezer available in my country?

Yes, Deezer is available in most countries worldwide. It is accessible in over 180 countries, offering its music streaming services...
We look to the Deezer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Deezer issues reported to GetHuman
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