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ComEd Customer FAQ

Top Answers & How-to Guides

What is ComEd's Phone Number?

The question we are asked most often is about how to talk to ComEd customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the average billing cycle duration?

The average billing cycle duration for ComEd is around 30 days. However, it's important to note that the billing cycle length may vary...
Ask any question you have about ComEd customer service, get an answer now.

Recent ComEd Customer Questions

Who is responsible for the wires coming to the house?

ComEd is responsible for maintaining the wires that deliver electricity to your home, up to the point where they connect to your home’s electrical system. The homeowner is responsible for the wires and equipment beyond that connection point.
Asked Jun 24, 2024 7:11 PM

Are they really turning off my electricity tomorrow, the hottest day?

We're sorry to hear about your concerns. At ComEd, customer safety and comfort are prioritized. In most cases, power disconnections are done as a last resort and often after multiple notices. If there's a serious safety risk involved, the power might be disconnected. But ComEd also has policies in place to avoid disconnections during extreme weather, including high heat. However, for a specific situation, you should check the notice you received or log in to your account for the most accurate information or contact ComEd directly.
Asked Jun 12, 2024 10:30 AM

Just need to change my apartment number from B108 to B102

To change your apartment number with ComEd, you'll need to log into your online account and update your address information. Go to the "My Profile" section and click on "Contact Information". Here, you can edit your current details. Make sure to save your changes after updating to B102 from B108. If you encounter problems while updating your details, it's best to call Comed's customer service for further assistance. Please remember to do this as soon as possible to ensure that your bill and other correspondence are sent to the correct address.
Asked Apr 25, 2024 10:11 PM

Construction work near power lines with scaffolding.

When conducting construction work near power lines with scaffolding, safety is paramount. Always maintain a safe distance from power lines. As a general guideline, stay at least 10 feet away from overhead power lines. If you are working on larger power lines with higher voltages, you may need to increase this distance. Remember, you don't have to contact a power line for it to be dangerous. Electricity can jump or "arc" from a line to a conductive object, like a ladder or scaffolding. If you are unsure about safe distances or have concerns about power lines near your construction site, please contact a qualified professional.
Asked Apr 3, 2024 11:37 PM

Help me with my ComEd customer service issue

Reporting Outages

How do I report a power outage?

To report a power outage, you can contact our customer service team through various options such as phone, website, or mobile app....

Gas Smell

What should I do if I smell gas in my home?

If you smell gas in your home, leave immediately and avoid using any electrical devices, lighting matches, or turning on or off any...

Billing Options

How do I sign up for paperless billing?

Signing up for paperless billing with ComEd is quick and easy. Simply log in to your online account and navigate to the billing preferences...

Payment Methods

What are the accepted methods of payment?

ComEd offers various convenient and secure payment methods to suit customers' preferences. Accepted methods of payment include online...

Service Restoration

What is the average wait time for service restoration during an outage?

The average wait time for service restoration during an outage varies depending on numerous factors, such as the severity and extent...

Assistance Programs

Are there any discounts or assistance programs available?

Yes, ComEd offers various discounts and assistance programs to help customers manage their energy costs. One of the programs is the...

Rates

What are the current rates per kilowatt-hour?

At ComEd, our rates per kilowatt-hour vary depending on several factors. These include the customer type (residential, commercial,...

Billing Cycle

What is the average billing cycle duration?

The average billing cycle duration for ComEd is around 30 days. However, it's important to note that the billing cycle length may vary...
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