How Do I Report My Citi Card Lost or Stolen?

When you notice your Citi card has been lost or stolen, it is important you report it right away. You can call Citi on the phone and advise the card is missing. Citi also allows customers to make a report online or through the mobile app when your card is lost or stolen.

Being a Citi Card member means you have more spending power. You can use your card in most places, but what happens if your card becomes lost or stolen? How do you report your Citi card lost or stolen? You can contact Citi customer support here for information on card security, and you can learn more below on how to report a lost or stolen Citi card.

When Your Card is Lost or Stolen

First, there are some things you can do before the card is lost or stolen to help minimize damages in the event your card is missing and compromised. Some steps you can take include:

Any time you get a new card, make sure you note the phone number on the back of the card. You can store this number in your cellphone or write the number down and keep it in a safe location. This way, if your card is lost or stolen, you still have the number to call and make a report.
Keep track of all your card usage so if the card is lost or stolen you will know which charges are fraudulent.
When you notice the card is lost or stolen, report it right away so Citi can freeze or cancel the card and issue a replacement.

How to Report a Lost or Stolen Citi Card

Citi allows you to report a lost or stolen card by calling the number from the back of the card, using your Citi mobile app on your phone, or reporting the card lost or stolen online.

Telephone Report

To make a report that your Citi card is lost or stolen via telephone, follow these steps:

Locate the number you wrote down or saved in your phone when you first received your card.
Inform the customer service representative that your card has been lost or stolen and needs to be canceled.
Verify your account information so the representative knows you are the authorized party on the Citi account.
Ask the customer service to check for recent activity, and inform the representative of the last purchase you remember making on the card.

Mobile App

To report your Citi card lost or stolen via your mobile app, follow these steps:

Open the Citi app on your mobile device.
Log into your account.
Tap on the account attached to your card.
Select "report card lost or stolen."
Follow the prompts to complete the report.

Online Report

If you want to make an online report of a lost or stolen Citi card, complete the following:

Open Citi's website in your browser.
Log into your account.
Navigate to credit cards.
Select "report lost or stolen" to report the credit card is missing.
Follow the prompts to complete the process.

When your card is reported lost or stolen, it will immediately be canceled and a new card will be issued. If you have any recurring payments attached to the missing card, update the accounts so you don't run into late payments and fees. Also, contact the major credit bureaus that your Citi card was lost or stolen. For more information and support, contact Citi here.

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