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Christian Mingle Customer FAQ

Top Answers & How-to Guides

How do I Contact Christian Mingle Customer Service?

The question we are asked most often is about how to talk to Christian Mingle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I block or report a suspicious user?

Yes, you can block or report a suspicious user on Christian Mingle. Your safety and security are our top priorities. If you encounter...
Ask any question you have about Christian Mingle customer service, get an answer now.

Recent Christian Mingle Customer Questions

I joined and I am not getting any view at all and have filled out the profile

We regret to hear about the issue you're facing. The visibility of your profile on Christian Mingle is influenced by several factors. First, ensure your profile is complete, including all relevant information and clear profile pictures. On top of that, staying active and regularly updating your profile can improve your visibility. Engage with others by sending messages, which can also increase interest in your profile. Remember, the process of making meaningful connections online can take some time. We encourage you to continue to be active on the site and make use of all functions available to maximize potential interaction with other members.
Asked Apr 6, 2024 8:30 PM

I would like to join Christian Mingle for only 1 month

Yes, you can definitely subscribe to Christian Mingle for just one month. When you decide to become a premium member, there are several membership plans available and one of them is the one-month subscription. After creating your free profile, you will be led to a page where you're asked to choose a subscription plan. Simply choose the one month plan. Please remember that subscriptions usually auto-renew, so ensure to change your settings if you don't want it to automatically continue.
Asked Mar 20, 2024 12:42 AM

My account was used and I was charged for a service ai do not want

We're sorry to hear that you've been charged for a service you did not want. If you wish to cancel your subscription or have an unauthorized charge refunded, direct your request to Christian Mingle Customer Support. You can do this by accessing the "Help" section on the website. Please remember to provide all the necessary details about the charge and your account. Christian Mingle prioritises user experience and account security, and their team will ensure your issue is resolved promptly.
Asked Mar 18, 2024 12:21 PM

No way to cancel subscription through app

To cancel your subscription, you will have to do it directly on the Christian Mingle website rather than through the app. Log into your account from a web browser and navigate to your profile settings. Here you can find the option to manage your subscription where you can proceed to cancel it. Please note, to avoid being billed again, you must cancel your subscription at least one day before the next auto-renewal date.
Asked Mar 15, 2024 1:15 PM

I cant login, i t has told me to reset password several times. I have done so, and it only lets me login a few times and then won't let me log in again. Is there a way to fix this or do i need to cancel my subscription?

We're really sorry to hear you're having trouble logging in. Remember, passwords are case-sensitive so check if the caps lock is on. Clearing your browser's cache and cookies often can solve most login issues. If you're still experiencing difficulty after these steps, we recommend you uninstall and reinstall the app if you're using a mobile device. If the issue continues, it's best to reach out to our customer service for further assistance. Your subscription doesn't need to be cancelled for login issues, as they are mostly temporary and can usually be resolved quickly.
Asked Mar 12, 2024 3:17 PM

Help me with my Christian Mingle customer service issue

Location Search

Can I search for other members based on their location?

Yes, Christian Mingle provides a convenient search feature that allows members to search for other users based on their location. This...

Photo Guidelines

What kind of photos are allowed on Christian Mingle?

On Christian Mingle, we strive to create a positive and authentic environment for our members. Therefore, we allow photos that are...

Mobile App

Is there a mobile app available for Christian Mingle?

Yes, there is a mobile app available for Christian Mingle. The mobile app is designed to provide users with a convenient and user-friendly...

Profile Views

Can I view who has viewed my profile?

No, Christian Mingle does not provide a feature that allows users to view who has viewed their profiles. Respecting user privacy and...

Safety Measures

What safety measures are in place on Christian Mingle?

At Christian Mingle, your safety is our top priority. We have implemented robust safety measures to ensure a secure online experience...

User Blocking

Can I block or report a suspicious user?

Yes, you can block or report a suspicious user on Christian Mingle. Your safety and security are our top priorities. If you encounter...
We look to the Christian Mingle issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Christian Mingle issues reported to GetHuman
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