China Southern Airlines Customer FAQ

Top Answers & How-to Guides

What is China Southern Airlines's Phone Number?

The question we are asked most often is about how to talk to China Southern Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does China Southern offer Wi-Fi on their flights?

Yes, China Southern does offer Wi-Fi on their flights. Passengers can stay connected and enjoy internet access during their flight....
Ask any question you have about China Southern Airlines customer service, get an answer now.

Recent China Southern Airlines Customer Questions

Refund due to delayed return flight

The refund policy in case of a delayed return flight depends on the specific circumstances and regulations of China Southern Airlines. If the delay is caused by the airline, they may provide compensation according to applicable laws and their company policy. This could be a refund or an alternative flight depending on the length of the delay. However, if the delay is caused by forces beyond the airline's control, such as extreme weather or airport restrictions, the handling of refunds may differ. Remember to keep your boarding pass and other travel documents as proof. It's recommended to contact China Southern Airlines directly to discuss this specific situation.
Asked Apr 9, 2024 1:00 PM

What is the correct format for the contact informations during the check in ?

When checking in for your China Southern Airlines flight, you need to provide your contact information in the correct format. This usually includes your full name as it appears on your passport, your passport number, and the expiry date of the passport. You must also provide your phone number and email address in case the airline needs to contact you about your flight. It's important to give accurate information to avoid any issues during your check-in process. Always ensure you have all necessary documents ready as well when checking in, such as your electronic ticket or booking reference.
Asked Mar 5, 2024 4:11 AM

Help me with my China Southern Airlines customer service issue

Pet Policy

What Is China Southern's Pet Policy?

China Southern is a leading airline company in Asia. It accepts small animals to travel as cargo on its aircraft. It is crucial to...

Baggage Allowance

What Is the Baggage Allowance for China Southern Airline?

China Southern Airlines is one of the top six leading airlines in the world. China Southern Airline's network spans 1062 destinations...

Destinations

What destinations does China Southern fly to?

China Southern Airlines operates an extensive network of destinations, catering to both domestic and international passengers. With...

Food Policy

Can I bring my own food on China Southern flights?

Yes, passengers are allowed to bring their own food on China Southern flights. However, there are some guidelines to follow. It is...

Check-in Policy

What is China Southern's check-in policy?

China Southern's check-in policy requires passengers to arrive at the airport with ample time before their flight departure. For domestic...

Traveling with Infants

What are the requirements for traveling with infants on China Southern flights?

For traveling with infants on China Southern flights, the following requirements must be fulfilled. Infants aged 14 days to 2 years...

In-flight Entertainment

Does China Southern offer in-flight entertainment?

Yes, China Southern offers in-flight entertainment to ensure a pleasant journey for passengers. With a wide range of entertainment...

Cancellation Policy

What is China Southern's cancellation policy?

China Southern's cancellation policy allows passengers to cancel or make changes to their flight reservations, but fees may be applicable...

Flight Changes

Can I make changes to my China Southern flight booking?

Yes, you can make changes to your China Southern flight booking. China Southern allows passengers to make changes to their flight bookings,...

Seat Selection

What is China Southern's policy on seat selection?

China Southern Airlines offers a comprehensive seat selection policy that allows passengers to choose their preferred seats. The airline...

Travel Restrictions

Are there any travel restrictions or visa requirements for traveling to China with China Southern?

Yes, there are travel restrictions and visa requirements for traveling to China with China Southern. Before traveling, passengers are Additionally, due to the ongoing COVID-19 pandemic, travel restrictions and requirements may vary. It is essential to check the latest updates and regulations set by the Chinese government and relevant authorities. This may include providing health documents, taking a COVID-19 test, and adhering to quarantine measures. Passengers are advised to review the official guidelines and consult with local embassies or consulates to ensure compliance with all entry requirements and travel restrictions before their trip....

Frequent Flyer Program

What is China Southern's frequent flyer program?

China Southern's frequent flyer program is called Sky Pearl Club. It is designed to reward and provide exclusive benefits to loyal...

Wi-Fi Availability

Does China Southern offer Wi-Fi on their flights?

Yes, China Southern does offer Wi-Fi on their flights. Passengers can stay connected and enjoy internet access during their flight....
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