How Do I Close My Account on Cash App?
When you wish to close your Cash App account, the process can be completed in a few simple steps online or via your Cash App mobile app. Make sure you have all your data downloaded and saved on your computer and that all your balances are at zero before closing your account. Customer service can also assist if you have difficulties through the website or app.
For whatever reason, you have decided to close your Cash App account, but you don't quite know what to do next. How do you close your account? You can learn more about Cash App services and policies by contacting customer support here, and you can complete the steps below to close your account.
Before Closing Your Account
Before closing your account, you want to make sure you have a zero balance on all aspects of your account. If you have cryptocurrency or stocks attached to your Cash App account, you will have to sell those. Any cash balances that have not been transferred to your bank account will also need to be completed before you will be able to close your account.
Downloading Your Data
Another thing you will want to do before closing your account is to download your transaction history and personal data to save in a file on your computer. Follow these steps to download your data:
- Log into your account in your browser.
- Select "Settings" in the menu.
- Go to "Your Info" and choose "Download Your Info" from the options.
- Pull up your transaction history by selecting "Activity."
- Click "Statements" in the menu options.
- To export your complete transaction history, choose "Export" from the options available.
Closing Your Account
Once you have all your balances at zero, and you've downloaded and saved your complete transaction history, you are now ready to close your account. To close your account, follow these steps:
- Log into your Cash App account.
- Select "Support" from the menu.
- Click on "Something Else" from the options.
- Choose "Account Settings" from the menu.
- Tap on "Close Account."
- Read the disclaimer by Cash App outlining its legal obligations to maintain some transaction records. The disclaimer also informs you that your Cash tag will no longer be able to send or receive payments.
- Click "Confirm" to complete the process and close your account.
Closing out your Cash App account is easy when you follow the steps outlined above. This does not permanently delete your account, but it does disable it where you cannot send or receive funds through Cash App. For more information or assistance, contact customer support here.
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