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Carnival Cruise Customer FAQ

Top Answers & How-to Guides

What is Carnival Cruise's Phone Number?

The question we are asked most often is about how to talk to Carnival Cruise customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I book shore excursions before boarding the Carnival Cruise?

Yes, you can book shore excursions before boarding the Carnival Cruise. We offer the option to pre-book your shore excursions through...
Ask any question you have about Carnival Cruise customer service, get an answer now.

Recent Carnival Cruise Customer Questions

my debit card was charged more than I owed carnival

If you notice a discrepancy with your debit card charge from Carnival Cruise, it's important to review your final statement from the cruise to confirm all charges. Sometimes, additional charges may include gratuities or onboard purchases. If the issue persists, finding the most up-to-date contact information right here on this page will be the next step.
Asked Jul 1, 2024 4:59 PM

Address for submitting papers for a refund

To submit paperwork for a refund, you will need to reach out to Carnival Cruise Line's Guest Care department. The exact address can vary depending on the region. However, standard procedure for most companies like Carnival Cruise Line is to handle most of these matters digitally or over the phone for efficiency and security reasons. We recommend reaching out to their customer service for further assistance. If physical mail is indeed required, they will provide the correct mailing address. Always make sure to keep a copy of all correspondence and paperwork for your records.
Asked Mar 1, 2024 4:47 PM

Is there activity for children in carnival cruise?

Absolutely, Carnival Cruise is very family-friendly and offers a variety of activities specially designed for children. Camp Carnival is a program designed for kids aged 2-11, featuring games, finger painting, story time, movies, and more. For teens, Circle ā€œCā€ and Club O2 provide cool hangouts with dance parties, video games, and other fun. The cruises also offer kid-friendly dining options, swimming pools, waterworks park, mini-golf, and family-friendly shows. These activities aim to keep children entertained throughout the journey, giving adults plenty of time to enjoy themselves as well. Please note the availability of certain activities may depend on the specific ship and route.
Asked Feb 21, 2024 2:53 AM

Is it possible to book a departure day cruise at a discount since often there are last minute cancelations or guests without the necessary documentation to depart? If so who does one contact to secure this type of booking?

Carnival Cruise does not specifically offer discounted rates for last-minute bookings due to cancellations or no-shows. Their pricing can fluctuate based on many factors such as demand, season, and room availability. It's recommended to book as early as possible to secure the best price and choices. All bookings are handled through Carnival's booking system, either online or by phone, not a specific person.
Asked Feb 16, 2024 10:24 PM

How can family contact me in an emergency while I'm on the cruise

In an emergency, your family can contact Carnival Cruise's Emergency Contact service. They will need to provide your name and ship details. Carnival will then attempt to reach you onboard. However, since the ship's communication system is satellite-based, it's important to note that there may be occasional outages or delays in reaching passengers. The cost of connecting an emergency call is covered by the passenger receiving the call. Cellphone service is also available through international roaming on most ships, though this can be expensive and reception can vary. We recommend checking with your cellular provider for details on international usage.
Asked Feb 16, 2024 9:03 PM

Help me with my Carnival Cruise customer service issue

Cancellation

How Do I Cancel My Carnival Cruise Reservation?

Going on a nice week-long cruise certainly sounds like a good way to see the world. You don't have to pick just one destination; you...

What is the cancellation policy for Carnival Cruise reservations?

The cancellation policy for Carnival Cruise reservations is as follows. If you cancel your cruise booking more than 70 days prior to...

Booking Information

How Do I Find My Carnival Cruise Booking Reference Number?

If you have just booked an amazing cruise on Carnival, it is vitally important that you are able to find your Carnival Cruise reference...

Can I transfer my Carnival Cruise booking to another person?

Yes, you can transfer your Carnival Cruise booking to another person. Carnival Cruise allows you to transfer your reservation to a...

Is it possible to modify dining preferences after booking a Carnival Cruise?

Yes, it is possible to modify dining preferences after booking a Carnival Cruise. Carnival understands that guests may have changing...

Can I book shore excursions before boarding the Carnival Cruise?

Yes, you can book shore excursions before boarding the Carnival Cruise. We offer the option to pre-book your shore excursions through...

Age Requirements

What is the minimum age requirement to sail with Carnival Cruise?

The minimum age requirement to sail with Carnival Cruise is typically six months old on most itineraries. However, for Transatlantic,...

Travel Documents

Do I need a passport to go on a Carnival Cruise?

Yes, a passport is required for most Carnival Cruises. All guests, including children, must possess a valid passport to travel on any...

Alcohol Policy

Are there any restrictions on bringing alcohol on board Carnival Cruise?

Yes, there are limitations on bringing alcohol onboard a Carnival Cruise. Passengers are allowed to bring limited quantities of wine...

Onboard Activities

What types of activities are available on board Carnival Cruise ships?

Carnival Cruise offers a variety of activities on board to cater to different interests and age groups. Passengers can indulge in endless...

Gratuities

Are gratuities included in the cost of a Carnival Cruise?

Yes, gratuities are not included in the cost of a Carnival Cruise. To ensure exceptional service and a smooth experience aboard our...

Pets on Board

Can I bring my pet on board a Carnival Cruise?

Unfortunately, pets are not allowed on Carnival Cruise ships, with the exception of service animals for guests with disabilities. Carnival...

Payment Methods

What forms of payment are accepted for Carnival Cruise reservations?

Carnival Cruise accepts various forms of payment for reservations. You can pay with major credit cards including American Express,...
We look to the Carnival Cruise issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Carnival Cruise issues reported to GetHuman
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