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CapCut Customer FAQ

Top Answers & How-to Guides

How do I Contact CapCut Customer Service?

The question we are asked most often is about how to talk to CapCut customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I adjust the video speed in CapCut?

To adjust the video speed in CapCut, users can follow a straightforward process via the application's interface. First, they should...
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Recent CapCut Customer Questions

Cancelled subscription but payment is pending again this month

If you've canceled your CapCut subscription but see a pending payment, it's possible that the cancellation has not yet processed, or the charge may be from a previous billing cycle. Please check your subscription status in the app. If the cancellation appears to be successful and the charge is still pending, you may need to allow some time for the bank to process the cancellation fully. For more specific assistance regarding billing issues, refer to the most up-to-date contact information available right here on this page.
Asked Feb 2, 2026 5:56 PM

Subscribed to standard subscription and used standard features to edit my video but when I try to download my video it suggests I don't have the standard subscription to allow video download with the edits

It sounds like there may be a verification issue with your subscription status. Please ensure that your app is updated to the latest version. Sometimes, logging out of your account and logging back in can resolve syncing issues. If the problem persists, consider checking your subscription details to confirm its current status.
Asked Jan 27, 2026 9:06 PM

I have paid for the yearly but it in not allowing me to export my videos

If you've paid for the yearly subscription and are experiencing issues exporting your videos, please ensure that your app is updated to the latest version. Sometimes, logging out and back into your account can resolve export issues. Additionally, check your internet connection, as a stable connection is necessary for exporting. If problems persist, there may be a temporary technical issue. You might find a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jan 27, 2026 4:25 PM

I forgot my login but my card is being charged and I cannot login.

If you're being charged but can't log in, it's important to regain access to your account. You can usually recover your login through the "Forgot Password" option on the login page. Follow the instructions provided to reset your password. In case you need assistance with billing issues or account recovery, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 27, 2026 4:06 AM

I join CapCut Pro in October or November 2025, but now my CapCut desktop app keeps asking me join CapCut Pro. I can't export a video. I don't know what to do.

If you joined CapCut Pro in the future, it seems like there may be an issue with your account recognition. Ensure that you're logged into the correct account that holds your CapCut Pro subscription. If the app continues to prompt you to join, try logging out and then logging back in. You can also check for updates to the app and install any available versions. If the problem persists, please refer to the link on this page for the most up-to-date contact information to get assistance.
Asked Jan 27, 2026 1:40 AM

Help me with my CapCut customer service issue

Importing and Exporting

How do I import media into CapCut?

To import media into CapCut, users can begin by opening the application on their device. Once the application is launched, they will Users can browse through their photos, videos, and audio files, and once they have located the desired content, they can select it. After making their selection, users may need to confirm the import action. CapCut will then load the selected media into the project timeline, where users can begin editing and arranging their clips. In some cases, users may also find options to import media directly from cloud storage services. It is always advisable to refer to the current webpage of CapCut for any specific updates or instructions regarding media importation....

What file formats does CapCut support?

CapCut supports a variety of file formats for both video and audio, which allows users to work seamlessly with different types of media When it comes to audio, CapCut supports formats like MP3, WAV, and M4A. This diversity in audio formats ensures that users can incorporate music, sound effects, and voiceovers into their videos easily without encountering compatibility issues. Additionally, CapCut is designed with flexibility in mind, often allowing users to import different media types, including images in formats like JPEG, PNG, and GIF. This range of supported formats enables users to create engaging and dynamic video content with a mix of visual and audio elements. For the most up-to-date information regarding supported file formats and any specific requirements, individuals may want to explore the current web page associated with CapCut. This could provide additional details and clarifications on the limitations or specifications that might apply to different formats....

How do I export my projects?

To export your projects in CapCut, the process is quite straightforward. First, users should ensure that their project is completely After clicking this button, users will be presented with various export settings, including options for resolution and frame rate. Users can choose the desired settings to fit their project needs. It is advisable to select the highest quality options available if the goal is to maintain clarity and detail in the final video. Upon selecting the appropriate settings, the user should proceed by clicking the export or confirm button again to initiate the exporting process. Depending on the length and complexity of the project, this process may take a few moments. Once the video is successfully exported, users can find it saved in their device's gallery or designated folder. Users should check the current web page for more specific instructions or troubleshooting tips related to their version of CapCut....

Features and Tools

What features does CapCut offer?

CapCut is an increasingly popular video editing application that provides users with a wide array of features to enhance their video In addition to these foundational tools, CapCut boasts advanced features such as effects and filters, which allow users to add creative elements to their videos. There is a rich library of transitions that can help in creating smooth scene changes, as well as text options for overlaying titles and captions on videos. This feature is particularly useful for creators looking to provide context or enhance storytelling. Audio editing is also supported within CapCut. Users can add background music, sound effects, or even record their voiceovers directly in the application. Another significant feature is the support for various aspect ratios, allowing users to create videos optimized for different platforms, whether it be social media sites or other video-sharing services. Moreover, CapCut provides support for adding stickers and animations, giving creators the ability to personalize their content further. Users can also collaborate in real time, enabling multiple users to work on a project simultaneously. Overall, CapCut is a comprehensive editing tool that caters to a diverse range of video creation needs, appealing to hobbyists, content creators, and professional editors alike. It is recommended to explore the current CapCut website for more details on the latest features and updates....

How do I add music to my video in CapCut?

To add music to a video in CapCut, users can follow a series of straightforward steps. First, you will want to open CapCut and create If you opt to use the music library, simply browse through the available tracks and select one that suits your video. You can listen to the clips by clicking on them. Once you find a track that you would like to use, tap on it to select it, and it will be added to your timeline automatically. After adding the music, users can adjust its position, trim it, or change the volume to better fit the video. Finally, ensure to preview the video to confirm that the music is aligned with the visuals properly. For more detailed information or any specific inquiries, it might be helpful to check CapCut's official website for additional resources....

Does CapCut support 4K video editing?

Yes, CapCut does support 4K video editing, allowing users to create high-resolution projects without any loss in quality. The ability...

How can I adjust the video speed in CapCut?

To adjust the video speed in CapCut, users can follow a straightforward process via the application's interface. First, they should...

Availability and Compatibility

Is there a desktop version of CapCut?

As of October 2023, CapCut primarily offers mobile applications for iOS and Android devices. However, there is a desktop version available The desktop application maintains the user-friendly interface that CapCut is known for, enabling users to create, edit, and share videos with ease. In addition to standard editing tools, the desktop version often includes advanced features to enhance the editing process. For the most current information regarding features and availability, it may be beneficial to explore CapCut's official website, as this can provide updates and additional details on the desktop experience....

What are the system requirements for CapCut?

CapCut is designed to be accessible on various devices, including smartphones and computers. For optimal performance, it is important For mobile devices, the application is compatible with both Android and iOS platforms. On Android devices, it is generally recommended to have Android version 6.0 or later, along with at least 2 GB of RAM for smooth operation. For iOS users, CapCut typically requires iOS version 13.0 or later, along with sufficient storage space and memory. On desktop computers, CapCut is available as a web application. While specific requirements may vary, it is advisable to use a modern web browser with up-to-date technology standards to ensure compatibility. A stable internet connection is also recommended for seamless functionality, as editing and uploading videos may require substantial bandwidth. While these guidelines provide a general idea of what is necessary for running CapCut, it is always a good idea for users to check the official CapCut website for the most current and detailed information regarding system requirements, as these may be updated over time based on software enhancements or new features....

Is CapCut available in multiple languages?

Yes, CapCut supports multiple languages to cater to a diverse global audience. By offering various language options, CapCut ensures...

Collaboration and Usage

Are there any in-app purchases in CapCut?

Yes, CapCut does offer in-app purchases that enhance the user experience by providing access to additional features and content. Users...

Can I use CapCut offline?

CapCut is primarily designed to be used online, as it relies on cloud services for certain features, such as template access, collaboration, It is important to note that certain features, templates, and effects may require an internet connection to function properly, particularly when first downloaded or accessed. For an optimal editing experience, including the ability to use all features and access updated templates, a stable internet connection is recommended. When using CapCut offline, users may want to download any necessary assets in advance to ensure a seamless experience. For more specific details about which features are available offline and how to maximize usability in offline mode, individuals may want to refer to the official CapCut website or explore the app's documentation....

Can I collaborate with others in CapCut?

CapCut provides various features that allow users to collaborate on projects, making it easier to work with others on video editing Additionally, CapCut supports importing media files from different sources, which means users can integrate content that their collaborators provide. It is important for users to ensure that they have compatible versions of the app or access to the required media for a smooth collaborative experience. For specific instructions on how to initiate collaboration or manage shared projects, users may find it helpful to explore the tutorials or guides available on the current CapCut web page. There, they can also look for additional support resources or contact information should they need further assistance. Overall, CapCut's features emphasize collaborative creativity, making it a useful tool for collective video editing efforts....

Learning and Support

How do I remove a watermark from my videos?

CapCut is a popular video editing tool that offers a dynamic range of features for creating and enhancing videos. When it comes to If you are not ready to upgrade, you may consider creative solutions such as cropping the video or using specific editing techniques to cover the watermark, but it is essential to keep in mind that these methods may affect the overall quality and composition of the video. For the most accurate and current information, users are encouraged to explore the official CapCut website or the application itself for guidance regarding upgrades and premium features. This way, you can fully understand how to utilize the software to its maximum potential....

What tutorials are available for learning CapCut?

CapCut offers a variety of tutorials to help users maximize their video editing experience. These tutorials are often available on Intermediate users can find tutorials that delve into special effects, transitions, and advanced editing tricks that enhance video quality and style. Furthermore, advanced tutorials cover more complex topics like color grading, layered video editing, and using CapCut's extensive library of effects and filters. In addition to third-party tutorials, CapCut may provide official guides or tips directly on their website or within the application itself, often found in help sections or user support areas. Users seeking specific topics or features might consider exploring these resources on the official webpage to discover the most up-to-date information and tutorials available....
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