Is It Possible to Merge Two CVS Accounts?

CVS Pharmacy, a leading retail pharmacy chain in the United States, offers its customers the convenience of managing their prescriptions, shopping, and rewards through individual CVS accounts. However, there may be instances where customers end up with multiple accounts, either due to a change in email addresses or simply by accident. In such cases, merging the two accounts can help streamline the user experience and consolidate rewards and benefits.

Merging CVS Accounts

The following stages are crucial when merging two CVS accounts:

1. Assess the Need for Merging Accounts

Before diving into merging accounts, assessing the need for doing so is essential. Consider the following factors:

• Are both accounts active, with prescriptions, rewards, or shopping history associated with them?
• Are the accounts registered under the same name and address?
• Do you need help managing multiple accounts and keeping track of rewards and benefits?

If yes, then merging the accounts is a practical solution.

2. Gather Necessary Information

To merge two CVS accounts, you'll need to gather the following information:

• The email addresses associated with both accounts
• The password for each account
• The Extra Care card number (if applicable) for each account

This information will make the process smoother and more efficient.

3. Contact CVS Customer Support

CVS doesn't currently offer an automated process for merging accounts. Therefore, you'll need to contact CVS Customer Support for assistance. You can use these methods:

• Phone: Call their hotline and follow the prompts to reach a customer service representative.
• Email: Visit the CVS Customer Support page and fill out the email form with your query.
• Live Chat: Access the CVS Help Center and click the "Chat with an Expert" button to start a live chat with a representative.

4. Provide Account Information and Request Account Merge

Once connected with a customer service representative, explain that you'd like to merge two CVS accounts. Provide them with the necessary information, including both accounts' email addresses, passwords, and Extra Care card numbers. The representative will verify your identity and confirm the details of both accounts.

5. Confirm the Primary Account

During the merging process, you'll need to designate one account as the primary account. This account will remain active after the merge, and all information from the secondary account will be transferred to it. Consider the following factors when choosing the primary account:

• Which account has more rewards or benefits associated with it?
• Which account has a more extensive prescription or shopping history?
• Which email address do you prefer for communication with CVS?

Inform the customer service representative of your choice, and they'll proceed with the merge.

6. Verify the Merge

Once the customer service representative has completed the merging process, they'll notify you. It's essential to verify that the merge was successful by logging into your primary account and checking for the following:

• The prescription history from both accounts is now visible in the primary account
• The Extra Care rewards and benefits from both accounts have been combined
• The shopping history from both accounts is now accessible in the primary account

Contact CVS Customer Support for further assistance if you notice discrepancies or missing information.

If your family accesses your CVS account on your behalf, inform them of the account merge and provide them with the updated login information.