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British Telecom Customer FAQ

Top Answers & How-to Guides

What is British Telecom's Phone Number?

The question we are asked most often is about how to talk to British Telecom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the international call rates for BT?

The international call rates for BT vary depending on the destination and the type of plan you are on. BT offers different call packages...
Ask any question you have about British Telecom customer service, get an answer now.

Recent British Telecom Customer Questions

Waiting for my refund which is overdue

We apologize for the inconvenience you've faced. Refunds primarily depend on your payment method and can take up to 10 days for your bank or card issuer to make the funds available to you. If it has been more than 10 days and you still haven't received your refund, please ensure to check your account for any recent transactions. It's also worth getting in touch with your bank or card issuer as they may be able to provide more information. If everything seems in order and you are not able to find any transactions related to a refund, it's best to get in touch with British Telecom directly for clarification.
Asked Mar 13, 2024 8:08 AM

need to sort out full fibre installation problems

We apologize for the inconvenience you are experiencing with your full fibre installation. The installation process can sometimes encounter issues due to various reasons including complications with the infrastructure or technical glitches. If it's a wiring or hardware problem, it's advised for you to get a certified technician to check the installation. However, if it is a connection issue or you are getting low speeds, try resetting your router first. If no changes occur, check if there's a reported outage area. Remember to ensure all your devices have the necessary updates for compatibility. If none of these steps help, reach out to BT's customer support for further assistance.
Asked Mar 11, 2024 7:00 PM

Help me with my British Telecom customer service issue

Services

What services does British Telecom provide?

British Telecom (BT) offers a comprehensive range of services to cater to various communication needs. Our primary services include...

Packages

What are the available BT packages and plans?

British Telecom (BT) offers a range of packages and plans to cater to various needs. We provide packages for broadband, landline, TV,...

Wi-Fi

What is BT Wi-Fi and how can I use it?

BT Wi-Fi is a wireless internet service provided by British Telecom. It allows customers to connect to the internet using their Wi-Fi...

Number Transfer

Can I transfer my existing phone number to BT?

Yes, you can transfer your existing phone number to BT. BT offers a number transfer service called Number Portability, which allows...

International Calls

What are the international call rates for BT?

The international call rates for BT vary depending on the destination and the type of plan you are on. BT offers different call packages...
We look to the British Telecom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
British Telecom issues reported to GetHuman
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