What Do I Do If My British Airways Flight Was Cancelled?

A cancelled British Airways flight doesn't have to limit your options. BA makes it possible to decide how you want to be compensated. You can always rebook your flight if you still want or need to travel. You also have the option to get a travel voucher that can be used within the year. If travel is no longer in your plans, you also have the option to receive full compensation in the form of a refund that includes all taxes and fees. You can call BA customer service, go online and fill out the claim form to receive a voucher, or simply request your travel voucher before the year is up. You have options. Cancelled flights occur for a variety of different reasons, however, your compensations isn't limited. You can choose the option that's best for you.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

Flights get cancelled. This is a reality. However, there are steps you can take if your British Airways flights get cancelled. It's standard policy that cancel flights are fully refundable. A cancelled flight can be the result of poor weather conditions as well as a whole host of other issues. Irregardless, a cancelled flight is not the passengers fault and BA fully compensates customers up to 600€ under EU Regulation when these unfortunate events happen.

Your British Airways Flight Was Cancelled...

It's possible that your BA flight may be cancelled for a variety of different reasons that include delays of more than 3 hours, cancellations without 14 days, notice, and denied boarding as a result of overbooking. Your flight may be cancelled for other reasons as well, including weather conditions. You can check the status of your flight online before you go to the airport. It should also be noted that sometimes flights are cancelled due to low demand.

Your Options...Call British Airways

If you find out that your British Airways flight has been cancelled, you can call BA customer service right away and discuss your options. This is perhaps the least work intensive way to get results and get started on a refund. A BA agent will ask questions regarding what you want and will take steps to refund you or compensate you in some other way. This method is quick and easy and allows a BA agent to do most of the work for you. You can rebook your flight, get a voucher, or a refund.

Visit the British Airways Website

You can also go online to receive compensation for a cancelled flight. BA has an option online that will allow passengers to receive compensation through an online location that allows you to request a voucher good for a year. The voucher will give you twelve months form your original departure date to use the voucher. You will not need to fill out a claim form on the website.

Other options...

If your BA flight is cancelled, you don't have to rush to call BA right away. You have up to a year to claim a voucher for your cancelled flight. If you have no desire to travel you are entitled to full compensation which includes all taxes and fees. Your refund will be credited to the original credit card or form of payment that you used. Of course, you can rebook your flight as well.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Do I Do If My British Airways Flight Was Cancelled?

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