We're sorry to hear you're having this issue. When a policy is cancelled, charges should cease. If you've found that charges continue, this could be due to a few reasons such as cancellation mix-ups, timing of the billing cycle, or a refund that's in process. It's crucial to immediately get in touch with customer service who can review the issue and provide an explanation or solution. They should be able to rectify any issues and adjust any inaccuracies. We recommend referencing your policy number for swifter service. Remember, you can find the most up-to-date contact information right here on this page you're viewing.
Asked Jun 5, 2024 2:03 AM