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Brabantia Customer FAQ

Top Answers & How-to Guides

What is Brabantia's Phone Number?

The question we are asked most often is about how to talk to Brabantia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Brabantia offer any warranty extensions or additional protection plans?

Yes, Brabantia offers warranty extensions and additional protection plans. We understand the importance of providing our customers...
Ask any question you have about Brabantia customer service, get an answer now.

Recent Brabantia Customer Questions

Size of bolts used in wall fixed washing line

The size of the bolts used in a Brabantia wall-fixed washing line can vary depending on the specific model of the product. As a general practice, Brabantia recommends that the bolts, plugs and screws suitable for the surface on which you plan to install the washing line should be used. Make sure to use the correct size and type that can handle the weight and usage of the washing line, considering the material of your wall. Always thoroughly follow the installation guidelines that come with the product for the best results and safety.
Asked May 10, 2024 2:43 PM

We have a Brabantia swivel clothes line. It is four years old. A rivet has come out at the top where the black plastic dome is held on. Please could you supply us with another rivet

We're sorry, but as an assistant, we don't have the capability to supply hardware or parts. However, if a part of your Brabantia product is broken within its warranty period, Brabantia typically offers a free replacement if the damage falls within their warranty conditions. For parts outside of warranty or not covered, Brabantia offers a range of spares and replacements that can be purchased. If a rivet has come out from the top of your line, you may need to contact Brabantia's customer service for assistance on replacing the rivet.
Asked Mar 4, 2024 8:45 AM

Living just a few metres from the sea our garden is mainly sand, what would you recommend for fitting a lift-O-Matic

For fitting a Lift-O-Matic rotary dryer in a sandy garden, we would recommend the use of a Brabantia ground spike designed for this purpose. The spike needs to be sunk into the ground until it's stable. If your garden ground is exceptionally sandy, you could set the spike in a concrete footing for added stability. However, ensure you carefully follow the instructions on the spike packaging to ensure the pole of your rotary dryer fits correctly. The Ground Spike is available in two diameters and is made of galvanized steel plate, which is durable and rust-resistant, perfect for seaside living.
Asked Feb 29, 2024 1:15 PM

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Warranty and Guarantee

How Do I Submit a Claim Under the Brabantia Lifetime Guarantee?

The Brabantia lifetime guarantee is valid for all of their appliances. If you experience a fault with your appliance, you can submit...

What is the warranty period for Brabantia products?

The warranty period for Brabantia products varies depending on the type of product. Generally, Brabantia offers a 10-year warranty...

How long does it take to receive a refund for a returned Brabantia product?

The time it takes to receive a refund for a returned Brabantia product depends on various factors. Once we receive the returned item...

Can I exchange my Brabantia product for a different model or color?

Yes, you can exchange your Brabantia product for a different model or color within 30 days from the date of purchase. To do so, please...

Are there any limitations or exclusions to the Brabantia Lifetime Guarantee?

Brabantia's Lifetime Guarantee comes with a few limitations and exclusions. Firstly, the guarantee only applies to products purchased...

Can I transfer the Brabantia Lifetime Guarantee to someone else?

No, the Brabantia Lifetime Guarantee is non-transferable. The guarantee is exclusive to the original purchaser of the product and cannot...

Does Brabantia offer any warranty extensions or additional protection plans?

Yes, Brabantia offers warranty extensions and additional protection plans. We understand the importance of providing our customers...

Assembly Instructions

Where can I find Brabantia product assembly instructions?

Brabantia product assembly instructions can be easily accessed on our website. Simply visit our homepage and navigate to the "Support"...
We look to the Brabantia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Brabantia issues reported to GetHuman
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