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Belk Customer FAQ

Top Answers & How-to Guides

What is Belk's Phone Number?

The question we are asked most often is about how to talk to Belk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Belk offer gift wrapping services?

Yes, Belk offers gift wrapping services for customers. We understand the importance of presenting a beautifully wrapped gift, and we...
Ask any question you have about Belk customer service, get an answer now.

Recent Belk Customer Questions

my order says delivered but i have not received anything

We're sorry to hear about this issue. It is possible that your package was delivered to a neighbor or another secure location if you weren't available at the time of delivery. We recommend you to check around your property, with your neighbors, or with anyone else who may have accepted the delivery. If you're still unable to locate the package, please reach out to the courier service as they can provide more detailed information. If all else fails, keep in mind Belk’s customer service is committed to making things right and will assist with next steps.
Asked Mar 26, 2024 3:18 PM

Help me with my Belk customer service issue

Order Tracking

How can I track my order?

You can track your order by logging into your Belk account and navigating to the "Order History" section. From there, you will be able...

Return Policy

What is Belk's return policy?

Belk offers a customer-friendly return policy to ensure your satisfaction with our products. If you decide to return an item, you have...

How long does it take to process a return?

At Belk, we strive to make the return process as quick and efficient as possible. The average time taken to process a return is typically...

Can I return an item purchased online in-store?

Yes, Belk allows you to return items purchased online in-store. If you are not completely satisfied with your online purchase, you...

Shipping

Do you offer international shipping?

Yes, Belk offers international shipping. We understand that our customers come from various parts of the world and we want to make...

Payment Methods

What payment methods does Belk accept?

Belk accepts a variety of payment methods to provide convenient shopping options for customers. You can make purchases using major...

Price Match

What is Belk's price match policy?

Belk's price match policy allows customers to request a price adjustment if they find a lower price on the same item within 7 days...

Coupons and Promotions

Can I use coupons or promotions on belk.com?

Yes, customers can definitely use coupons or promotions when shopping on belk.com. Belk offers various coupons and promotions that...

Belk Bucks Program

What is the Belk Bucks program and how does it work?

The Belk Bucks program is a customer loyalty program offered by Belk, a leading department store. It enables customers to earn Belk...

Gift Wrapping

Does Belk offer gift wrapping services?

Yes, Belk offers gift wrapping services for customers. We understand the importance of presenting a beautifully wrapped gift, and we...
We look to the Belk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Belk issues reported to GetHuman
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