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Bath & Body Works Customer FAQ

Top Answers & How-to Guides

What is Bath & Body Works's Phone Number?

The question we are asked most often is about how to talk to Bath & Body Works customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a catalog?

Yes, you can request a catalog from Bath & Body Works. We understand the importance of browsing and exploring our wide range of products...
Ask any question you have about Bath & Body Works customer service, get an answer now.
Contact Bath & Body Works customer service

Recent Bath & Body Works Customer Questions

I was charged on my debit card 2 times for the same items and the same amount of money ?

We're sorry to hear that you've been charged twice for the same purchase. Bath & Body Works always aims to provide a seamless shopping experience. As we don't directly handle transactions, in such scenarios, we recommend verifying the charges with your bank first. Sometimes, temporary authorizations can appear as double charges. If the extra charge doesn't drop off with time, your best course of action would be to reach out to Bath & Body Works' customer service directly through the link on the page you are currently viewing. They can assist you by looking into the transaction details and rectify the issue as needed.
Asked May 23, 2024 1:56 PM

I am trying to have someone's name removed from my mailing, what do need to do?

To have someone's name removed from Bath & Body Works mailings, you must contact their customer service department directly. Provide them with all the necessary information, such as the name and address exactly as they appear on the mailing. They can then remove that individual's name from their mailing list. Please allow a few weeks for the change to take effect as there may already be mailings in process.
Asked May 7, 2024 4:18 PM

Place an order. Website won’t allow me to check out

We're sorry to hear that you're having trouble placing an order. Try clearing your browser's cache and cookies or try using a different browser completely. If you have a lot of items in your cart, try removing some and then attempting to check out. If your payment method is being declined, ensure that your billing information matches what's on file with your bank. If all else fails, consider placing your order at another time. Sometimes website traffic can cause system errors. If the problem persists, we recommend reaching out directly to Bath & Body Works' customer service for assistance.
Asked Mar 24, 2024 6:23 PM

I am a rewards member and wanted to know how I get a free bday item

As a member of the Bath & Body Works Rewards program, you are entitled to a birthday gift each year. To receive your free birthday gift, ensure that you provide your birthday details when you sign up for the rewards program. Your birthday gift will be available to you during your birthday month. To redeem, simply add a product within the eligible range to your cart and it will be marked as free during checkout. Please note eligibility, product value, and availability may vary and changes may occur without notice, so it's always good to check for updates within the rewards program terms.
Asked Mar 13, 2024 9:56 PM

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About Bath & Body Works

What is Bath & Body Works?

Bath & Body Works is a prominent retailer offering customers an extensive range of body care and home fragrance products. Our brand...
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Store Locations

Where are Bath & Body Works stores located?

Bath & Body Works stores are conveniently located throughout the United States. With over 1,700 stores across the country, you can...
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Shipping

Do you offer international shipping?

Yes, Bath & Body Works offers international shipping to select countries. Customers outside of the United States can now experience...
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Payment Methods

What payment methods are accepted?

At Bath & Body Works, we accept a variety of payment methods to ensure a convenient and seamless shopping experience for our customers....
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Return Policy

What is your return policy?

Our return policy at Bath & Body Works is customer-focused and designed to ensure your complete satisfaction. We accept returns and For returns without a receipt, we offer store credit for the lowest selling price within the past 90 days. Online purchases can be returned either by mail or at any of our physical store locations. However, returns of online purchases made with PayPal can only be refunded via mail. It's important to note that certain items such as personalized products, gift cards, and sale or clearance items are final sale and not eligible for return or exchange, unless there is a defect. We strive to make the return process as seamless as possible, ensuring that you are always satisfied with your Bath & Body Works experience....
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Order Tracking

Can I track my order online?

Yes, you can track your order online. Bath & Body Works offers a convenient tracking feature that allows you to monitor the progress...
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Promotions

Are there any current promotions or discounts available?

Yes, there are currently several promotions and discounts available at Bath & Body Works. We offer regular sales and limited-time deals...
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Gift Cards

Do you offer gift cards?

Yes, Bath & Body Works offers gift cards. Our gift cards make the perfect gift for any occasion. You can choose from a variety of designs...
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Ingredients

What are the ingredients used in your products?

At Bath & Body Works, we are committed to providing high-quality products that are both effective and safe. Our products are made with...
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Cruelty-Free

Are your products cruelty-free?

Yes, all our products at Bath & Body Works are cruelty-free. We are committed to ensuring that no animals are harmed during the development,...
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Catalog Requests

Can I request a catalog?

Yes, you can request a catalog from Bath & Body Works. We understand the importance of browsing and exploring our wide range of products...
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We look to the Bath & Body Works issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bath & Body Works issues reported to GetHuman
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