1. All Companies › 
  2. BNSF Railway Customer Service › 
  3. FAQ
Updated

BNSF Railway Customer FAQ

Top Answers & How-to Guides

What is BNSF Railway's Phone Number?

The question we are asked most often is about how to talk to BNSF Railway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on shipping perishable goods?

Yes, there are restrictions on shipping perishable goods with BNSF Railway. Perishable goods requiring temperature control must be...
Ask any question you have about BNSF Railway customer service, get an answer now.
Contact BNSF Railway customer service

Tracking Shipments

How can I track my shipment?

You can easily track your shipment by using our online tracking tool. Simply enter your shipment's tracking number and you will be...
Read more

Locations Served

What locations does BNSF Railway serve?

BNSF Railway serves a vast network of locations throughout North America. With its extensive rail network spanning 32,500 miles across...
Read more

Types of Shipments

What types of shipments does BNSF Railway handle?

BNSF Railway handles a wide variety of shipments, catering to different industries and commodities. We have the capability to transport...
Read more

Transit Time

What is the transit time for shipments?

The transit time for shipments with BNSF Railway varies depending on several factors. Factors that influence transit time include the...
Read more

Payment Options

What are the payment options for shipping services?

BNSF Railway offers various payment options for their shipping services. Customers can choose to pay via credit card, including MasterCard,...
Read more

Intermodal Services

Does BNSF Railway offer intermodal services?

Yes, BNSF Railway offers intermodal services. With a robust intermodal network, BNSF Railway provides customers with a reliable and...
Read more

Weight and Size Limit

What is the maximum weight and size limit for shipments?

The maximum weight and size limit for shipments on BNSF Railway varies depending on the type of equipment being used. For intermodal...
Read more

Hazardous Materials

Are hazardous materials accepted for shipping?

Yes, BNSF Railway accepts hazardous materials for shipping. As a leading freight transportation provider, we have extensive experience...
Read more

Lost or Damaged Shipments

What is BNSF's policy for lost or damaged shipments?

BNSF Railway has a comprehensive policy in place for handling lost or damaged shipments. If a shipment is lost or damaged while in...
Read more

Perishable Goods

Are there any restrictions on shipping perishable goods?

Yes, there are restrictions on shipping perishable goods with BNSF Railway. Perishable goods requiring temperature control must be...
Read more

Help me with my BNSF Railway customer service issue

Ask any question you have about BNSF Railway customer service. We will do our best to get you answers right away.
We look to the BNSF Railway issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BNSF Railway issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated