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BC Hydro Customer FAQ

Top Answers & How-to Guides

What is BC Hydro's Phone Number?

The question we are asked most often is about how to talk to BC Hydro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I set up automatic bill payments for my BC Hydro account?

Yes, you can set up automatic bill payments for your BC Hydro account. BC Hydro offers various convenient methods to automate your...

Is there a way to view my BC Hydro payment history?

Yes, BC Hydro provides customers with easy access to their payment history. To view your payment history, simply log in to your BC...
Ask any question you have about BC Hydro customer service, get an answer now.

Recent BC Hydro Customer Questions

In connection with a/c 94798258201 i/n/o Robert A West of 404 Walker Ave., Ladysmith, B.C V9G 1V2, what do you require to transfer service in name of Julie West, his wife as Mr West passed away on Feb. 11/24

We're sorry to hear about your loss. To transfer the service to Julie West after the passing of Robert A West, it would generally require a few pieces of information. BC Hydro may need a copy of the death certificate, details about the deceased account holder, and information on the new account holder including proof of identity, new account holder contact information, and potential date of the transfer. Reach out to BC Hydro directly to get exact information about what is required, as this can vary depending on circumstances or law.
Asked Feb 15, 2024 5:47 PM

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Payment Methods

How Do I Pay My BC Hydro Bill?

BC Hydro offers a wide selection of payment methods, including through your bank via online banking, through your MyHydro account,...

What are the different payment methods accepted by BC Hydro?

BC Hydro accepts various payment methods to provide convenience and flexibility to its customers. We strive to accommodate diverse...

Automatic Payments

Can I set up automatic bill payments for my BC Hydro account?

Yes, you can set up automatic bill payments for your BC Hydro account. BC Hydro offers various convenient methods to automate your...

Payment Assistance

Is there a way to request an extension for my BC Hydro bill payment?

Yes, BC Hydro provides options for customers to request an extension for their bill payment. If you need additional time to make your...

Can I make a payment arrangement for my BC Hydro bill?

Yes, BC Hydro offers payment arrangements to assist customers who are unable to pay their bills in full. These arrangements provide...

Savings Programs

Are there any discounts or savings programs available for BC Hydro customers?

Yes, BC Hydro offers a variety of discounts and savings programs for its customers. One such program is the Energy Conservation Assistance...

Moving Service

Can I transfer my BC Hydro service to a new address?

Yes, you can transfer your BC Hydro service to a new address. To make the process easier, we recommend submitting a move request as...

Late Payment Penalties

What are the penalties for late payment of BC Hydro bills?

The penalties for late payment of BC Hydro bills are outlined as follows. If your payment is not received by the due date specified...

Payment History

Is there a way to view my BC Hydro payment history?

Yes, BC Hydro provides customers with easy access to their payment history. To view your payment history, simply log in to your BC...
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