What should I do if I receive a damaged item from B&H?

If you receive a damaged item from B&H Photo Video, there are several steps you can take to address the situation. B&H typically encourages customers to inspect their orders promptly upon delivery to ensure everything is in satisfactory condition. In the event that an item arrives damaged, it is advisable to keep all packaging materials, including boxes and paperwork, as these may be required for any return or exchange process. First, take clear photographs of the damage to document the condition of the item and the packaging. This will be helpful in proving the item was received in less than perfect condition. Next, visit the B&H website to look for the return policy and procedures specific to damaged items. Usually, B&H allows customers to initiate a return or exchange process online, which can expedite resolution. You may be required to fill out a return authorization form or submit a return request directly through the website. Once the return is authorized, you will receive instructions on how to send the item back, along with any necessary shipping labels. Typically, B&H provides a full refund or offers a replacement for items that are found to be defective or damaged upon arrival. For any specific inquiries or if you require further assistance, it could be beneficial to check the current web page for contact information or further guidance from their customer service team. They can provide tailored support to ensure that your issue is resolved satisfactorily.