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Avis Customer FAQ

Top Answers & How-to Guides

What is Avis's Phone Number?

The question we are asked most often is about how to talk to Avis customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mileage limit for Avis rental cars?

Yes, there is a mileage limit for Avis rental cars. The specific limit varies depending on the rental location and the type of vehicle...
Ask any question you have about Avis customer service, get an answer now.

Recent Avis Customer Questions

I can’t find my Avis preferred number?

If you can't locate your Avis Preferred number, there is no need to panic. The number is found in the Avis Preferred section when you log in to your account on the Avis website. It's usually at the top of the page, right after your name. If the number is not there or if you're having trouble logging in to your account, there might be a technical issue or you might have misplaced your membership details. In such a case we recommend going through your emails for any correspondence from Avis as the number is often included in our messages.
Asked May 21, 2024 9:12 AM

When will i get my deposit back

After you return your rental car, Avis typically releases the held funds immediately. However, this process is dependent on your bank's policy and it can take up to 14 days, sometimes longer, for the funds to be reflected in your account. If you used a debit card, this may take a bit longer. Please note that Avis will not be responsible for any returned check or overdraft fees based on this policy.
Asked Apr 9, 2024 4:49 PM

Help me with my Avis customer service issue

Age Requirement

What is the minimum age for renting a car from Avis?

The minimum age for renting a car from Avis is 21 years old. However, certain locations may have different age requirements, and drivers...

Documentation

What documents do I need to bring when picking up my rental car?

When picking up your rental car from Avis, you will need to bring a few essential documents with you. Firstly, make sure you have a...

Extensions

Can I extend the duration of my rental agreement?

Yes, it is possible to extend the duration of your rental agreement with Avis. If you realize that you need the vehicle for a longer...

Cancellation Policy

What is the cancellation policy for Avis reservations?

The cancellation policy for Avis reservations allows customers to make changes or cancel their bookings without any fees up to 24 hours...

Fees and Charges

Are there any additional fees or charges?

Yes, there may be additional fees or charges when renting a car from Avis. These fees can vary depending on factors such as the location,...

Fuel Policy

What is the fuel policy for Avis rental cars?

Avis offers a flexible fuel policy to cater to the diverse needs of our customers. Most of our rental vehicles are provided with a...

Do I need to return the rental car with a full tank of gas?

Yes, it is recommended to return the rental car with a full tank of gas. Avis requires customers to refill the tank to the same level...

Additional Drivers

Can I add an additional driver to my rental agreement?

Yes, you can add an additional driver to your rental agreement with Avis. Avis offers the option to add one or multiple drivers to...

Vehicle Types

What types of vehicles does Avis offer for rental?

Avis offers a wide range of vehicles for rental to cater to different needs and preferences. Our fleet includes compact cars, ideal...

Mileage Limit

Is there a mileage limit for Avis rental cars?

Yes, there is a mileage limit for Avis rental cars. The specific limit varies depending on the rental location and the type of vehicle...
We look to the Avis issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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