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Australia Post Customer FAQ

Top Answers & How-to Guides

What is Australia Post's Phone Number?

The question we are asked most often is about how to talk to Australia Post customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I send mail or parcels internationally?

Yes, Australia Post offers international mail and parcel services. You can conveniently send mail and parcels to destinations worldwide...
Ask any question you have about Australia Post customer service, get an answer now.

Recent Australia Post Customer Questions

2 registered items mailed to 1 address. 1 moving, 1 not. Why not moving? Items mailed at same time. 1 is at Sunshine West, 1 is still in Mayfield where it has been since 15/4.

We're sorry for any confusion or delay you're experiencing with your Australia Post parcels. Various factors can affect transit times including volume of mail, operational circumstances, or customs processes if your item is coming from overseas. Even though the two items were sent at the same time, they may not travel through the same exact route or at the same pace. Also, depending on their size, weight, and type of service used, they might be processed differently. Please keep tracking your packages using your tracking numbers via the Australia Post website for the most up-to-date information.
Asked Apr 17, 2024 12:50 AM

Not delivered My parcel didn’t get delivered R234309011851258006140900 it was a next day delivery

We're sorry to hear about your experience. However, without having the ability to directly check Australia Post systems, we don't have real-time tracking details. Delivery delays can happen due to various reasons such as incorrect address, attempted delivery when no one was home, or logistical issues. We encourage you to utilize Australia Post's online tracking tool with your parcel's tracking number for the most up-to-date details about your parcel's status. If your parcel has not arrived as expected, you should contact Australia Post customer service directly. They will be able to investigate further and provide a resolution for you.
Asked Mar 30, 2024 1:23 AM

change my email address for tracker

You can update your email address information directly in your Australia Post account settings. Go to the Australia Post website, log in to your account, and navigate to 'Settings' or 'Profile'. Here you can change your registered email address. After changing your email, your tracking notifications will be sent to your new email address. Please make sure to confirm your new email address when prompted by the system to ensure your tracking updates are not disrupted.
Asked Mar 18, 2024 12:40 AM

The tracking number I’m using is saying it’s not correct but it’s all I have

We're sorry to hear that you're having trouble with your tracking number. Please ensure that you're entering it correctly, without any spaces or symbols. Tracking numbers are usually composed of numbers only and vary in lengths. If you have copied the tracking number, please be sure that no extra spaces were added at the beginning or end. If you're still having issues, the number may not have been scanned into the Australia Post system yet, or there may be an error. It could also be possible that the sender gave you an incorrect number. You might want to get in touch with the sender for clarification.
Asked Mar 12, 2024 2:32 AM

Help me with my Australia Post customer service issue

Delivery Address

How do I change my delivery address?

To change your delivery address with Australia Post, you can do so by logging into your MyPost account online. From there, you can...

Can I redirect my parcel to a different address?

Yes, you can redirect your parcel to a different address with Australia Post. If you realize that your initial delivery address is...

Services Offered

What services does Australia Post offer?

Australia Post offers a wide range of services to cater to various needs. First and foremost, it provides domestic and international...

Delivery Time

How long does delivery usually take?

The duration of delivery varies depending on the service chosen and the destination. For domestic deliveries, our standard service...

Domestic Mail Times

What are the delivery times for domestic mail?

The delivery times for domestic mail vary depending on the service chosen. For regular letters and small parcels sent within the same...

Cost of Sending

How much does it cost to send a letter or a parcel?

The cost of sending a letter or a parcel with Australia Post varies depending on various factors. For letters within Australia, the...

Weight/Size Restrictions

What are the weight and size restrictions for sending mail?

Australia Post has specific weight and size restrictions for sending mail. The maximum weight limit for parcels depends on the service...

Prohibited Items

Are there any prohibited or restricted items that I cannot send?

Yes, there are certain prohibited and restricted items that cannot be sent through Australia Post. Prohibited items include illegal...

Signature on Delivery

Can I request a signature on delivery for my parcel?

Yes, you can request a signature on delivery for your parcel with Australia Post. This service is available for added security and...

Lost or Damaged Parcel

What happens if my parcel is lost or damaged?

If your parcel is lost or damaged, Australia Post offers assistance to resolve the issue. In case of loss, we recommend first tracking...

International Shipping

Can I send mail or parcels internationally?

Yes, Australia Post offers international mail and parcel services. You can conveniently send mail and parcels to destinations worldwide...
We look to the Australia Post issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Australia Post issues reported to GetHuman
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