Arlo Customer FAQ

To set up your Arlo system at a new location, disconnect it from the current location, then install it at the new site following the initial setup steps. Log in to your Arlo account through the app or website, and follow the prompts to add a new device. Reactivation typically happens automatically during this process.

Arlo offers both the first and second generation of wired doorbells, each with different features. The 1st generation Arlo Video Doorbell provides a 180-degree viewing angle, HD video, and two-way audio. In contrast, Arlo Video Doorbell 2nd generation includes additional features such as a larger field of view, improved night vision, and more advanced motion detection capabilities. It also offers direct-to-mobile video calls, a built-in siren, and a 'Quick reply message' feature that lets you select pre-recorded messages to interact with visitors if you can't take the call. Please note the specifications and capabilities may vary and it's always best to confirm with the latest product information.

If you're unable to reset your Arlo password, first ensure that you're using the correct email address for your Arlo account. If the problem persists, try enhancing your browser by clearing cache and cookies, or try using a different browser or device. If you're still experiencing issues, remember that your new password should be 8-32 characters long, contain at least one number, and have both upper and lower case letters. Lastly, check your inbox (including spam and junk folders) for an email from Arlo to confirm the password reset. If you've tried all these steps and still can't reset your password, you might need more direct assistance. There is a link to the most up-to-date contact information right here on this page that you are viewing.

If your Arlo Doorbell is offline and won’t connect, try resetting it first. Unplug your base station or Arlo SmartHub and wait a few minutes before plugging it back in. Your camera should reset and attempt to reconnect. If that doesn't work, make sure your device is close enough to the base station and that there aren't physical obstructions that can affect the signal. Check for updates and ensure both your doorbell and smartphone app are up to date. Lastly, verify that your Internet connection is stable and working properly. If all else fails, you may need to remove and re-add the doorbell to your Arlo app.

You can access Arlo photos on two different iPhone devices by installing the Arlo app on both phones and logging into the same account. Once logged in, you can view, download, and manage your Arlo camera photos and videos from both devices. Arlo syncs this data across all devices connected to the same account, so any changes made on one device will also show up on the other. Just ensure both iPhones are connected to the internet to update any changes across devices.