American Home Shield Customer FAQ

Top Answers & How-to Guides

What is American Home Shield's Phone Number?

The question we are asked most often is about how to talk to American Home Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts available for multiple properties or long-term contracts?

Yes, American Home Shield offers discounts for multiple properties and long-term contracts. We understand that owning or managing multiple...
Ask any question you have about American Home Shield customer service, get an answer now.

Recent American Home Shield Customer Questions

I need to talk with someone regarding the monthly automatic payment from my credit card, but I'm being issued a new card, due to fraudulent transaction on my card

We can certainly help with that. If you're changing your card, you will want to update your payment information to ensure your coverage continues uninterrupted. Log in to your online account via the American Home Shield website. Once logged in, navigate to the "My Account" section. There you will find an option to "Update Payment Info". Follow the prompts to update your credit card information. If you encounter any issues, remember our phone support is available to help guide you through the process. For security reasons, ensure that you have your account information handy when you call.
Asked Apr 2, 2024 7:33 PM

Help me with my American Home Shield customer service issue

Overview

What is American Home Shield?

American Home Shield is a leading provider of home warranty plans and services in the United States. With a history spanning more than...

How it Works

How does American Home Shield work?

American Home Shield is a home warranty provider that offers coverage for major home systems and appliances. When a covered item breaks...

Coverage

What does an American Home Shield home warranty cover?

An American Home Shield home warranty provides coverage for the repair or replacement of essential home systems and appliances. The...

What is not covered under an American Home Shield warranty?

An American Home Shield warranty does not cover certain items or situations. These include pre-existing conditions or known defects,...

Service Requests

Is there a limit on the number of service requests I can make?

There is no limit on the number of service requests you can make with American Home Shield. We understand that unexpected breakdowns...

What is the deductible for service requests?

The deductible for service requests with American Home Shield varies depending on the plan you have selected. The company offers three...

How quickly can I expect a service provider to be assigned to my request?

At American Home Shield, we understand the importance of a prompt response when it comes to your service request. Upon submitting your...

What if I'm not satisfied with the service provided by the contractor?

If you are not satisfied with the service provided by the contractor, American Home Shield (AHS) has a solution for you. AHS aims to...

Transferability

Can I transfer my American Home Shield warranty to a new homeowner?

Yes, you can transfer your American Home Shield warranty to a new homeowner. When selling your home, you can transfer your warranty...

Cancellation

Can I cancel my American Home Shield warranty?

Yes, customers have the option to cancel their American Home Shield warranty. However, it is important to review the terms and conditions...

Discounts

Are there any discounts available for multiple properties or long-term contracts?

Yes, American Home Shield offers discounts for multiple properties and long-term contracts. We understand that owning or managing multiple...
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