American Airlines AAdvantage Customer FAQ

Top Answers & How-to Guides

How do I Contact American Airlines AAdvantage Customer Service?

The question we are asked most often is about how to talk to American Airlines AAdvantage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I earn AAdvantage miles with partner airlines?

Yes, you can earn AAdvantage miles with partner airlines. American Airlines has an extensive network of partner airlines, including...
Ask any question you have about American Airlines AAdvantage customer service, get an answer now.

Recent American Airlines AAdvantage Customer Questions

How do I rent a car with AAvantage

You can rent a car with AAdvantage by booking through American Airlines' car rental partners, which include major rental companies. When making your reservation, enter your AAdvantage number to earn miles.
Asked Jun 20, 2024 8:20 PM

Can I pay for checked bags with my miles?

No, unfortunately, you cannot use your AAdvantage miles to pay for checked bags on American Airlines. Your miles can be used towards flights, upgrades, car rentals, hotel stays, and certain retail purchases, but they cannot be applied to baggage fees. Baggage fees must be paid separately with a credit card, debit card, or cash.
Asked Jun 3, 2024 4:09 PM

How can I make a change on my account like correct my name?

To update personal information or correct your name on your American Airlines AAdvantage account, log in to aa.com and click on "AAdvantage" at the top-right of the homepage. Then, navigate to "My Account". Here, click on the "Information and Password" tab where you can edit your personal details including your name. Please ensure that the name on your account matches the name on your government-issued ID. This is important for securing your rewards and maintaining account integrity. Once you've done the changes, remember to click "Save Changes". If you experience problems making changes, the contact link on this page will take you to the most current AA contact info.
Asked May 30, 2024 8:08 PM

Unable to log into my account to see if AAdvantage miles were added to my account from resent flight.

We're sorry to hear you're having trouble accessing your account. Here's a quick tip: ensure you are entering the correct username and password. If you forget your password, there should be a "Forgot Password" link on the login page where you can reset it. Once you get into your account, check the AAdvantage section to see if your recent flight miles were added. If they don't appear, then the miles may not have been credited yet. It can take up to 48 hours after your flight for miles to be credited to your account. If after this period your miles still haven't been added, reach out to customer service for further support.
Asked Apr 28, 2024 5:16 PM

Unable to log into my account to see if AAdvantage miles were added to my account.

We're sorry to hear that you're having trouble logging into your account. Make sure you're using the correct member number or username and password. If you can't remember your login details, use the "Forgot password" function on the login page, which will guide you to reset your password via email. Once you regain access, you can verify if your miles were added by checking the recent activity section of your account. If after these steps you still cannot view your miles, there might be a delay in posting them, which can be up to 48 hours after the flight.
Asked Apr 28, 2024 5:11 PM

Help me with my American Airlines AAdvantage customer service issue

AAdvantage Program Overview

What is the American Airlines AAdvantage program?

The American Airlines AAdvantage program is a loyalty and rewards program designed for frequent flyers. It allows members to earn miles...

Benefits of AAdvantage

What are the benefits of being an AAdvantage member?

As an AAdvantage member, you can enjoy numerous benefits. Firstly, you earn miles on eligible flights with American Airlines, oneworld®...

Earning AAdvantage Miles

Can I earn miles on all American Airlines flights?

Yes, you can earn miles on all American Airlines flights. As a member of the AAdvantage program, you have the opportunity to earn miles...

Can I earn AAdvantage miles with partner airlines?

Yes, you can earn AAdvantage miles with partner airlines. American Airlines has an extensive network of partner airlines, including...

Award Travel Fees

Are there any fees associated with booking award travel using AAdvantage miles?

Yes, there are fees associated with booking award travel using AAdvantage miles. American Airlines charges a booking fee for award...

Elite Status Levels

What are elite status levels in the AAdvantage program?

The AAdvantage program offers four elite status levels: Gold, Platinum, Platinum Pro, and Executive Platinum. Each level comes with...

Elite Status Requirements

What are the requirements to achieve elite status?

To achieve elite status with American Airlines AAdvantage, you need to meet certain requirements based on the airline's loyalty program....
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American Airlines AAdvantage issues reported to GetHuman
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