How do I dispute a charge with Amazon?

Introduction

Have you been incorrectly charged for a recent purchase on your Amazon account? Whether you were charged the wrong price or for an item you never purchased, this article can help. Keep reading for a detailed breakdown of how you can dispute a charge with Amazon.

What You'll Need

To complete these steps, you'll need access to your Amazon account using your Amazon login details.

1. Log In To Your Amazon Account

Go to amazon.com, hover over the "Hello, sign in" in the top right corner, and click on "Sign In." You'll need to sign into your account with your mobile number of email address and account password.

2. Go To Your Orders to Find the Charge You're Disputing

If you've been charged by Amazon, the charge should appear in your order history. So, fixing the issue starts with finding the related order.

At the top right, hover over "Account and Lists," and under the "Your Account" drop-down section, click on "Orders."

3. Select "Problem With Order"

In the list of your orders, find the order that's associated with the incorrect charge. Next to the order, you should see "Problem with order." Click on that phrase.

4. Choose Your Issue

Amazon has a selection of issues you can choose from to help them understand why you might be seeking a refund. Select the option that best describes why you're disputing the charge.

Some of the options you might see listed are:Item not received Item is damagedItem not as describedWrong item sentMissing parts or componentsPackage arrived late

5. Request Refund or Submit a Claim

Follow the prompts to submit your refund or claim request. Most often, refunds aren't automatically granted, and the request has to be reviewed. Amazon will reach out to the seller to allow them to review your claim.

6. Receive update or confirmation via email

Once your claim has been reviewed, you'll receive an email that details if you're receiving your refund, how much you'll receive, and how long it will to process.

7. Contact Amazon Support

The above steps might not work for you for a few reasons. First, if the seller doesn't allow for returns, you might not see the "Problem with order" button.

Or the seller may reject your claim and refuse to process your refund.

If either of these situations happen, you can reach out to Amazon's customer service team for additional help. The customer service team works 24 hours a day, 7 days a week, so you can reach out at any time.

Conclusion

Now you know exactly what steps to take to dispute your incorrect Amazon charge and get your money back. Remember that Amazon is a large marketplace with lots of sellers, so it's natural that mistakes can happen on the seller's side. But, as an Amazon customer, the Amazon's customer support team will be there to suppor you and help you rectify the situation.