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Amazon Logistics Customer FAQ

Top Answers & How-to Guides

How do I Contact Amazon Logistics Customer Service?

The question we are asked most often is about how to talk to Amazon Logistics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Amazon Prime delivery via Amazon Logistics?

Amazon Prime delivery via Amazon Logistics is a service that offers fast and reliable deliveries exclusively for Amazon Prime members....
Ask any question you have about Amazon Logistics customer service, get an answer now.

Recent Amazon Logistics Customer Questions

My order is out for delivery and is being delivered to the wrong address. How do I contact the Amazon delivery driver to see if it can be rerouted to the correct address?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 29, 2024 8:32 PM

I'm trying to contact Amazon Logistics customer service about my tracking number TBA315835230168 where did my package go

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 21, 2024 11:23 PM

How do I speak to delivery driver or someone who can reach out to the delivery driver on my behalf asking why my packages are never delivered to me over the last 5 days?

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use this to find assistance with your delivery inquiries.
Asked Aug 23, 2024 9:17 PM

I had a pickup scheduled for today between 2 and 5. They never showed up nor did they contact me to let me know they weren't coming.

We apologize for the inconvenience. Sometimes, unexpected delays can occur. We recommend checking your email or Amazon account for any updates on your pickup.
Asked Aug 10, 2024 3:24 AM

My delivery driver is always late delivering my package

We’re sorry to hear about your delivery experience. Amazon Logistics aims for timely deliveries, but delays can happen due to various factors. If this issue persists, please refer to the tracking information for updates or contact Amazon customer service for assistance.
Asked Jul 9, 2024 4:07 PM

Help me with my Amazon Logistics customer service issue

Overview

What is Amazon Logistics?

Amazon Logistics is a comprehensive delivery network designed to ensure swift and reliable package transportation from sellers to customers....

Operations

How does Amazon Logistics work?

Amazon Logistics is a comprehensive delivery network that ensures fast and reliable shipment of products to customers. The process...

Delivery Options

Can I choose a specific delivery time for my Amazon Logistics package?

No, currently Amazon Logistics does not offer the option to choose a specific delivery time for packages. The delivery time is determined...

Can I change the delivery address or date for my Amazon Logistics package?

Yes, you can change the delivery address or date for your Amazon Logistics package. To do so, simply log in to your Amazon account...

Can I provide delivery instructions for my Amazon Logistics package?

Yes, you can provide delivery instructions for your Amazon Logistics package. During the ordering process, you will have the option...

Delivery Guarantee

What is Amazon's delivery guarantee for Amazon Logistics?

Amazon's delivery guarantee for Amazon Logistics ensures that customers receive their orders accurately and promptly. With a commitment...

Receiving Packages

Do I need to be present to receive my Amazon Logistics package?

Yes, it is not necessary for you to be present to receive your Amazon Logistics package. Amazon Logistics offers various delivery options...

What happens if I'm not home when Amazon Logistics attempts delivery?

If you are not at home when Amazon Logistics attempts delivery, there are a few possible outcomes. First, they may try to deliver to...

Amazon Prime

What is Amazon Prime delivery via Amazon Logistics?

Amazon Prime delivery via Amazon Logistics is a service that offers fast and reliable deliveries exclusively for Amazon Prime members....
We look to the Amazon Logistics issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon Logistics issues reported to GetHuman
FAQ Table of Contents

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