AirAsia Customer FAQ

If you don't see your booking under your orders, please ensure you are logged into the correct account associated with the booking. It's also possible that the booking was made using a different email address. Make sure to check your spam or junk email folders for any confirmation emails. If the issue persists, please check for any recent updates or maintenance on the website that might affect your booking visibility.

You can request to change your flight to an earlier one if your original flight has been cancelled. Please check the options available through the self-service options on the website or app.

To cancel a double booking with AirAsia, log into your account on the AirAsia website or app. Navigate to the “Manage My Booking” section, where you can view your reservations. Select the booking you wish to cancel and follow the prompts to complete the cancellation process. Be aware of the cancellation policies, as fees may apply depending on fare rules.

To change the date for your flight ticket booked via Agoda.com, you will need to manage your booking through the Agoda website or app. Log in to your account, locate your booking, and follow the instructions to make changes to your flight date. Please note that there may be fees or fare differences when changing your booking. Always check the terms and conditions provided during the booking process for specific details.

Yes, you can check in luggage instead of your add-on sport equipment. However, you may need to adhere to the baggage policies and fees associated with checking in luggage. Ensure that your luggage complies with the weight and size limits set by AirAsia.